Lead Platform Engineer responsible for AWS infrastructure to support business applications. Collaborating with teams to ensure optimal performance and security of cloud resources.
ML
Hybrid Customer Data Platform Developer
Posted 2 months ago
About the role
- Customer Data Platform Developer improving Customer Success through Salesforce data architecture and automation. This role is key in the company’s shift to a Customer Success-driven framework.
Responsibilities
- Automate Customer Success KPIs and playbooks using Salesforce data
- Build customer health scores, lifecycle indicators, and usage/adoption insights
- Create and manage Calculated Insights in Salesforce Data Cloud
- Ensure data quality, identity resolution, and governance
- Architect Salesforce-first integrations with Data Cloud as the system of record
- Build and manage APIs connecting Salesforce with Azure apps, Marketing Cloud, Customer Success platforms, and other tools
- Maintain reliable, scalable data flows across product, marketing, and engagement systems
- Design and maintain the customer data model
- Enable segmentation, journeys, and lifecycle-based activation
- Support onboarding, adoption, renewal, and expansion programs
- Assist in selecting and implementing a Customer Success platform
- Define data, integration, and reporting requirements
- Use automation and AI tools to scale workflows
- Automate data validation, enrichment, monitoring, and reporting
- Partner with CS, Marketing, Sales, Product, and Engineering
- Translate business needs into technical solutions
Requirements
- 3+ years in Salesforce-focused Marketing Ops, RevOps, CS Ops, or data roles
- Experience with Salesforce integrations and APIs
- SQL proficiency for validation, troubleshooting, and reporting
- Experience building data models for customer lifecycle analytics
- Experience with iPaaS/automation tools (Zapier, n8n, etc.)
- Familiarity with product telemetry data (Azure or similar)
- Experience with Salesforce Data Cloud
- Experience with Customer Success platforms (Gainsight, Totango, ChurnZero, etc.)
Benefits
- We are committed to fostering a collaborative, inclusive, and innovative environment where every employee is empowered to make an impact.
- Integrity, transparency, and accountability are core to how we operate.
- Our culture promotes continuous learning, open dialogue, and mutual respect, ensuring that diverse perspectives are heard and valued.
- We believe in responsible use of technology and long-term value creation, through modern processes, data, and tools.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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