AWS Platform Engineer responsible for automation and operational support for AWS in global teams across USA, India, and Mexico.
ML
Hybrid Customer Data Platform Developer
Posted 36 minutes ago
About the role
- Customer Data Platform Developer improving Customer Success through Salesforce data architecture and automation. This role is key in the company’s shift to a Customer Success-driven framework.
Responsibilities
- Automate Customer Success KPIs and playbooks using Salesforce data
- Build customer health scores, lifecycle indicators, and usage/adoption insights
- Create and manage Calculated Insights in Salesforce Data Cloud
- Ensure data quality, identity resolution, and governance
- Architect Salesforce-first integrations with Data Cloud as the system of record
- Build and manage APIs connecting Salesforce with Azure apps, Marketing Cloud, Customer Success platforms, and other tools
- Maintain reliable, scalable data flows across product, marketing, and engagement systems
- Design and maintain the customer data model
- Enable segmentation, journeys, and lifecycle-based activation
- Support onboarding, adoption, renewal, and expansion programs
- Assist in selecting and implementing a Customer Success platform
- Define data, integration, and reporting requirements
- Use automation and AI tools to scale workflows
- Automate data validation, enrichment, monitoring, and reporting
- Partner with CS, Marketing, Sales, Product, and Engineering
- Translate business needs into technical solutions
Requirements
- 3+ years in Salesforce-focused Marketing Ops, RevOps, CS Ops, or data roles
- Experience with Salesforce integrations and APIs
- SQL proficiency for validation, troubleshooting, and reporting
- Experience building data models for customer lifecycle analytics
- Experience with iPaaS/automation tools (Zapier, n8n, etc.)
- Familiarity with product telemetry data (Azure or similar)
- Experience with Salesforce Data Cloud
- Experience with Customer Success platforms (Gainsight, Totango, ChurnZero, etc.)
Benefits
- We are committed to fostering a collaborative, inclusive, and innovative environment where every employee is empowered to make an impact.
- Integrity, transparency, and accountability are core to how we operate.
- Our culture promotes continuous learning, open dialogue, and mutual respect, ensuring that diverse perspectives are heard and valued.
- We believe in responsible use of technology and long-term value creation, through modern processes, data, and tools.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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