Business Analyst Leader conducting requirements elicitation and documentation for IT projects at NTT DATA. Collaborating with stakeholders and teams to ensure successful project outcomes in a hybrid work environment.
About the role
- Sr. Business Analyst collaborating with stakeholders to improve ServiceNow solutions for federal government efficiency. Leading analysis tasks and delivering measurable outcomes in a hybrid role.
Responsibilities
- Bridge business and technology: Collaborate with stakeholders to capture, document, and translate business requirements into actionable ServiceNow solutions.
- Drive process improvement: Analyze workflows, identify bottlenecks, and recommend automation or optimization opportunities within ITSM, ITOM, and CMDB modules.
- Support solution development: Assist in configuration and customization efforts, dashboards, and reporting to deliver measurable business outcomes.
- Validate and enhance quality: Develop and execute test plans, verify configurations, and ensure ServiceNow solutions perform as intended.
- Communicate and align: Serve as the primary liaison between technical teams and business users—facilitating demos, gathering feedback, and ensuring stakeholder satisfaction.
- Document and deliver: Maintain clear, comprehensive process maps, user stories, and technical documentation to support continuous improvement.
Requirements
- Active Secret Clearance Required.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Minimum of 5 years of professional experience as a Business Analyst, with at least 2 years working with ServiceNow.
- Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB.
- Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps).
- Proficiency in process mapping and requirements documentation.
- Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation.
- Familiarity with SQL and data analysis techniques.
- Exceptional communication, presentation, and stakeholder management skills.
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
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