Business Analyst modernizing distribution processes at CBC/Radio - Canada. Collaborating with stakeholders to implement innovative solutions and improve operational efficiency.
About the role
- Sr. Business Analyst collaborating with stakeholders to improve ServiceNow solutions for federal government efficiency. Leading analysis tasks and delivering measurable outcomes in a hybrid role.
Responsibilities
- Bridge business and technology: Collaborate with stakeholders to capture, document, and translate business requirements into actionable ServiceNow solutions.
- Drive process improvement: Analyze workflows, identify bottlenecks, and recommend automation or optimization opportunities within ITSM, ITOM, and CMDB modules.
- Support solution development: Assist in configuration and customization efforts, dashboards, and reporting to deliver measurable business outcomes.
- Validate and enhance quality: Develop and execute test plans, verify configurations, and ensure ServiceNow solutions perform as intended.
- Communicate and align: Serve as the primary liaison between technical teams and business users—facilitating demos, gathering feedback, and ensuring stakeholder satisfaction.
- Document and deliver: Maintain clear, comprehensive process maps, user stories, and technical documentation to support continuous improvement.
Requirements
- Active Secret Clearance Required.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Minimum of 5 years of professional experience as a Business Analyst, with at least 2 years working with ServiceNow.
- Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB.
- Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps).
- Proficiency in process mapping and requirements documentation.
- Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation.
- Familiarity with SQL and data analysis techniques.
- Exceptional communication, presentation, and stakeholder management skills.
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Business Analyst focused on transforming Tax services to enhance client value and operational efficiency. Leading process improvements and integrating innovative technologies in a hybrid role.
Category Insights Analyst leveraging data analysis for effective space planning and client recommendations at CROSSMARK. Utilizing insights to enhance product assortment strategies and store performance.
Bilingual Business Analyst in Human Resources at Intact, focusing on employee experience and process improvement. Collaborating across departments and synthesizing complex requirements into clear specifications.
Sales Insights Analyst at Xero providing rapid analysis and high - quality reporting for global sales decisions. Collaborating with teams to support data - driven sales productivity.
Sales Insights Analyst focused on analysis, reporting, and dashboard management for Xero. Collaborating with global teams to enhance sales productivity through data insights.
Senior Business Analyst serving as a bridge between stakeholders and delivery squads at the Department of Government Services. Focus on analyzing, documenting, and translating business requirements into actionable user stories.
IT Systems Business Analyst analyzing IT workflows and providing optimization strategies at Tanium. Collaborating with stakeholders to gather requirements and drive business performance improvements.
IT Systems Business Analyst guiding strategic IT projects at Tanium. Collaborating with stakeholders to improve business processes leveraging analytics and IT technologies.
IT Systems Business Analyst responsible for leading strategic IT projects at Tanium. Collaborating with stakeholders to enhance IT workflows and business performance in a hybrid role.