Senior Application Support Analyst providing technical support for a cloud - based loan origination platform. Work includes leading complex issue resolution and managing support operations.
About the role
- Support Engineer diagnosing and fixing complex network problems for Meter's enterprise solutions. Working remotely almost entirely, handling tickets across the network stack with customer support.
Responsibilities
- Troubleshoot and resolve tickets spanning every layer of the network stack.
- Manage and support complex customer networks, almost entirely remotely.
- Identify and document product bugs, escalating them with clear reproduction steps.
- Create well-structured feature requests informed by real customer needs.
- Build and maintain documentation that shortens time-to-resolution for everyone.
Requirements
- A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more.
- Committed to improving the network experience for every customer, delivering solutions that just work.
- Analytical by nature; you’re comfortable with ambiguity and energized by solving unique problems.
- Calm under pressure, even in the fast pace of redefining an industry.
- A clear communicator who collaborates well with teammates and customers.
Benefits
- Additionally, this role is eligible to participate in Meter's equity plan.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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