Manager, Client Experience overseeing daily client journey touchpoints at Integris, shaping strategic technical roadmaps and enhancing overall client satisfaction.
About the role
- National Transport Safety Manager leading safety strategy at Metcash, ensuring compliance and driving safety culture in transport operations.
Responsibilities
- Lead Metcash’s national transport safety strategy, ensuring compliance with HVNL, CoR and industry best practice.
- Oversee governance and assurance activities, including audits, risk assessments, and incident investigations.
- Uplift safety capability through training, coaching, and embedding safe systems of work.
- Drive innovation using telematics, monitoring tools, and technology that strengthens safety performance.
- Manage critical transport risks and influence fleet, equipment, and MHE safety standards.
- Build strong internal and industry partnerships, representing Metcash and promoting a proactive safety culture.
Requirements
- Proven safety leader with strong autonomy, able to manage complex projects, competing priorities, and high risk issues in fast paced environments.
- Clear and influential communicator, skilled at translating technical safety requirements into practical guidance and negotiating positive outcomes with diverse stakeholders.
- Deep technical expertise in HVNL, CoR, Dangerous Goods, Mass Management, Load Restraint, Fatigue Management and heavy vehicle operations.
- Analytically strong, with advanced skills in safety data analysis, incident investigation, and performance reporting.
- Ability to design and deliver impactful safety programs and develop CoR tools, documentation and training content (Cert IV TAE desirable).
- Extensive industry experience across transport, logistics or supply chain, including contractor managed models, regulator engagement, and MHE safety.
Benefits
- Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
- Career Growth: Endless learning and development opportunities
- Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
- Inclusive Culture: Bronze Employer for LGBTQ Inclusion
- Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
- Mental Health: Gold accreditation by Mental Health Australia
- Flexibility: Flex Ready and Family Friendly Workplace accredited
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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