Customer Support Mitarbeiter assisting Germany's healthcare providers with inquiries and order management. Enhancing service quality through structured support and team collaboration.
About the role
- German Speaking Support Agent providing customer support through chat, phone, and email at MERKUR BETS. Assisting with technical issues and maintaining customer records in a fast-paced environment.
Responsibilities
- Provide customer support through chat, phone and email
- Assist the Management Team by reporting technical issues and providing insights into market developments
- Maintain customer records in compliance with data protection procedures
- Meet both department and individual SLAs
- Document customer interactions to maintain a complete customer history
- Resolve product and/or service issues by clarifying customer complaints and determining root causes
- Support management with other projects and duties as requested
Requirements
- Minimum of 1 year of experience in customer support and familiarity with the gaming industry
- Excellent written and verbal communication skills in German and English
- Ambitious and able to work effectively in a multicultural team
- Availability to work shifts, including weekdays and weekends
- Comfortable working in a fast-paced environment
Benefits
- Family-run group of companies with a positive, international business environment
- Open-door attitude and friendly corporate culture
- High degree of personal responsibility
- Wide range of career opportunities across the group
- Competitive salary and a comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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