Customer Support Intern at Cold Culture, enhancing customer experiences in a global streetwear project. Engaging in customer service through various channels and resolving inquiries in a dynamic team environment.
About the role
- Customer Support Mitarbeiter assisting Germany's healthcare providers with inquiries and order management. Enhancing service quality through structured support and team collaboration.
Responsibilities
- First point of contact for care facilities and patients in Germany
- Respond to inquiries about orders, deliveries and prescription processing
- Structured escalation/forwarding to 2nd level support
- Actively shape and improve the ticketing and CRM systems
- Develop practical FAQs, guides and process improvements
- Ensure accurate master data and documentation
Requirements
- Experience in customer service
- Strong customer-service mindset
- Strong communication skills in German (C1–C2)
- Organized, structured way of working
- Digital proficiency
- Team player
Benefits
- Permanent (open-ended) employment contract
- Attractive workplace in a modern office in Berlin-Kreuzberg
- Above-average compensation
- Flexible working hours with home office option
- Daily provision of drinks, fresh fruit and muesli
- Memorable team events
- Personal development through training and further education
- 100% modern tools
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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