Customer Support Mitarbeiter assisting Germany's healthcare providers with inquiries and order management. Enhancing service quality through structured support and team collaboration.
About the role
- Technical Support Specialist assisting the Abas team with stable operations and troubleshooting for cloud and on-premise customers. Documenting issues and escalating complex cases.
Responsibilities
- Provide first-level technical support for on-prem and cloud environments
- Troubleshoot failed component and module installations
- Handle initial troubleshooting for network, system, and application issues
- Support the setup of customer connections to our cloud environment
- Escalate complex cases to second-level and specialist teams
- Document issues and solutions in our support systems
Requirements
- Interest in cloud technologies (AWS exposure is beneficial)
- Structured approach to troubleshooting and customer communication
- Solid understanding of business applications and their tech stack
- Basic understanding of network concepts (VPN, routing, tunneling)
- Experience with Windows administration or Linux basics (installation, simple commands)
- Ability to work in a support-driven and collaborative environment
- Familiarity with SSO, Keycloak, Auth0, or similar authentication tools
- Basic understanding of databases and database maintenance tasks
- Exposure to automation tools (e.g., Argo CI/CD, Ansible)
- Understanding of ITIL principles
- Experience with business applications or ERP systems
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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