Patient Administrator supporting a hybrid Practice Management team in Ireland. Managing high volume patient communications and assisting with clinic management tasks in a medical setting.
Responsibilities
Managing calls from patients, secretaries, and other medical professionals
Resolving Customer Queries
Processing Payments
Issuing correspondence to patients
Scanning & Filing Sensitive Documents
Assisting with aspects of clinic management
Managing internal and external email queries
Working as part of a team
Dealing with ad-hoc duties as they arise
Requirements
Strong communication and customer service skills
Exceptional attention to detail and time management
Previous experience in medical reception, administration, or customer service (e.g., hospitality/travel industry)
Proficiency in Microsoft Office and Outlook, with experience handling phone enquiries
Familiarity with clinical systems (desirable but not essential)
Ability to work independently and collaboratively as part of a team
Calm under pressure in a fast-paced medical setting
Flexible and adaptable, with a willingness to support the team as needed
Ability to handle sensitive situations with empathy and quickly build rapport
Excellent telephone manner
Benefits
Team performance bonus
Maternity & Paternity Leave - Ts and Cs apply
Pension contribution
Health Insurance
EAP
Life Assurance
Gym membership
Workcation options
Sick leave
Additional annual leave based on length of service
Support for professional development
Sports & Social events
Healthy food with comfortable on-site recreational facilities
Access to tax incentive schemes i.e. commuter & bike 2 work
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