Disability Payment Administrator aiding Canadians with health benefits and claims processing. Involved in client interactions, account management, and process improvements.
About the role
- Patient Administrator supporting a hybrid Practice Management team in Ireland. Managing high volume patient communications and assisting with clinic management tasks in a medical setting.
Responsibilities
- Managing calls from patients, secretaries, and other medical professionals
- Resolving Customer Queries
- Processing Payments
- Issuing correspondence to patients
- Scanning & Filing Sensitive Documents
- Assisting with aspects of clinic management
- Managing internal and external email queries
- Working as part of a team
- Dealing with ad-hoc duties as they arise
Requirements
- Strong communication and customer service skills
- Exceptional attention to detail and time management
- Previous experience in medical reception, administration, or customer service (e.g., hospitality/travel industry)
- Proficiency in Microsoft Office and Outlook, with experience handling phone enquiries
- Familiarity with clinical systems (desirable but not essential)
- Ability to work independently and collaboratively as part of a team
- Calm under pressure in a fast-paced medical setting
- Flexible and adaptable, with a willingness to support the team as needed
- Ability to handle sensitive situations with empathy and quickly build rapport
- Excellent telephone manner
Benefits
- Team performance bonus
- Maternity & Paternity Leave - Ts and Cs apply
- Pension contribution
- Health Insurance
- EAP
- Life Assurance
- Gym membership
- Workcation options
- Sick leave
- Additional annual leave based on length of service
- Support for professional development
- Sports & Social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter & bike 2 work
Job title
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Experience level
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Degree requirement
Location requirements
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