System Administrator II responsible for maintaining IT systems and support at Cleveland Clinic. Improving caregiver connectivity and ensuring workstation reliability.
About the role
- Administrator for internal (non-product) organizational systems in a healthcare tech company. Responsible for maintaining security controls and providing technical support for users.
Responsibilities
- Serves as the administrator for all internal (non-product) organizational systems.
- Maintains patches, security certificates, and overall security controls utilizing transparent, auditable, and repeatable means.
- Acts as the primary contact for internal technical/help desk support and resolves technical issues for internal users.
- Installs, configures, and maintains end-user hardware and software and oversees hardware provisioning for new employees.
- Tracks end-user equipment inventory and facilitates the disposal/destruction of outdated hardware according to company policies.
- Manage internal (non-product) organizational systems.
- Install, configure, maintain, support and troubleshoot desktops, laptops, printers, scanners, and other PC peripherals and related hardware, including remote access devices.
- Maintain and review security controls for all organizational systems and end-user devices.
- Monitor activity, patch information, violations, drift from known configurations, and lock or wipe systems as needed.
- Maintain up-to-date documentation of installation, configuration, software, and inventory of company systems and end user devices.
- Ensure all critical data on company systems and end user devices is backed up and recoverable to satisfy business recovery objectives.
- Manage and maintain all user directory services, group policies, and network infrastructure.
- Apply OS and application patches and upgrades on a regular basis and conduct periodic audits to ensure compliance.
- Participate in annual disaster recovery planning, testing, execution, and documentation of organizational systems.
- Research, recommend, plan, and implement new technologies.
Requirements
- Two-year degree or an equivalent combination of education and experience.
- Level II - 4+ years of related experience
- Level III - 6+ years of related experience
- Experience in managing Windows, Linux, and Mac devices through management software.
- Experience in integrating cloud-based software services with organizational systems across cloud platforms, e.g. Azure AD integrations with AWS-based systems.
- Experience with network devices such as firewall, VPN, network switches, and WIFI access points.
- Experience with network design.
- Experience with Windows and Linux servers (Windows server 2016+, RHEL Linux CentOS).
- Experience with implementing anti-virus/malware detection software and ensuring means of producing regular reports/alerts from the same.
- Experience with managing user directory services, policies, and device management through cloud services such as Azure.
- Preferred
- Experience in managing Windows via InTune and Mac devices via Jamf
- Experience maintaining user systems account information, using an email-based support ticket system, and good documentation skills.
- Proficiency in administering organizational systems through endpoint management software that manages system images, system packages, and provides system and user activity audit trail and alerting.
- Working knowledge and experience with designing and implementing network architecture.
- Experience with network devices especially firewalls (physical and virtual), VPNs, network switches, and WIFI access points.
- Working knowledge of administering Windows and Linux servers.
- Experience in implementing alerts and reporting for audit purposes regarding organizational systems in some automated fashion.
- Working knowledge of administering user directory services, policies, and device management through Azure.
Benefits
- 401(k) with company match
- Medical and dental coverage
- Health care spending accounts
- Dependent care spending account
- Vision coverage – employer paid
- Life insurance - employer paid
- Short-term and long-term disability – employer paid
- Paid time off
- Paid holidays
- Company bonus program
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System Administrator maintaining optimal workstation availability and reliability at Cleveland Clinic. Troubleshooting, providing Help Desk support and documenting workstations.
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