Principal Consultant overseeing client relationships, commercial strategy, and delivery governance at CMSPI. Responsible for deepening executive relationships and ensuring high - quality delivery with a consulting mindset.
About the role
- Junior Consultant/Analyst supporting KYC/CLM implementation for a leading Spanish bank. Involves user support, documentation, and process optimisation with a focus on financial compliance.
Responsibilities
- Support the project team in understanding the KYC/CLM tool configuration and workflows
- Assist in documenting processes, business requirements, and system functionalities
- Participate in testing activities (UAT support, defect tracking, validation)
- Collaborate with stakeholders to understand business needs and operational processes
- Provide first-line support to business users of the KYC platform
- Manage and track incidents, queries, and user issues
- Liaise with the technology vendor to escalate and follow up on issues
- Ensure proper incident lifecycle management (logging, tracking, resolution, reporting)
- Monitor system performance and identify recurring issues or improvement areas
- Support the identification and implementation of enhancements and evolutions
- Contribute to improving user experience and operational efficiency
- Assist in defining and documenting new requirements or change requests
- Participate in ongoing optimisation of KYC/CLM processes
Requirements
- 0–2 years of experience (consulting, banking, or similar environments preferred)
- Strong interest in financial services, compliance, and regulatory processes (KYC/AML)
- Analytical mindset with attention to detail
- Good communication and stakeholder management skills
- Proactive attitude and willingness to learn
- Fluent in Spanish and English
- Exposure to KYC, AML, onboarding, or CLM processes (desirable)
- Experience in projects or system implementations (desirable)
- Familiarity with tools such as Fenergo or similar platforms (not required but a plus)
- Basic understanding of incident management or support processes (desirable)
Benefits
- Private healthcare via Cigna
- Lunch vouchers via Cobee
- Flexible remuneration plan
- Online discount platform
- Competitive employee referral program
- Generous annual leave plan
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