About the role

Complex Injury Paralegal supporting the Complex Injury Team in handling catastrophic injury claims at Keoghs. Involves file handling and collaboration with legal experts in Manchester.

Responsibilities

You will work as part of a team, supporting those with responsibility for progressing each file from receipt of papers from the insurer client to resolution of the claim.
The role will include:
Preparing basic court documents; filing and serving court documents; and diarising of court orders and hearing dates
Liaising with experts and counsel regarding CVs, fees and availability for conferences, JSMs and hearings
Liaising with insureds and witnesses regarding attendance at conferences, JSMs and hearings. Drafting of witness summons
Liaising with courts regarding hearings, applications and consent orders
Registering and updating CRU, notifying CRU of settlement
Maintaining experts summary, interim payment records and offer history within case management system
Arranging appointments for claimants to be seen by medical experts; chasing for reports; drafting medical records mandates; applying for records and police accident reports
Review of medical records and drafting summaries of those reviews using the records review spreadsheet
Review of photographic evidence and surveillance footage and preparing a precis of the evidence
Redaction of documents to ensure legal privilege maintained and/or no GDPR breaches
Fielding telephone calls and dealing with general queries received from parties involved in the claims including the insureds, insurers, experts and witnesses
Arranging payments where required
Conducting legal research
Delivery of agreed performance targets and quality standards

Minimum education standard of 5 GCSEs grades 5 or above or A-C with established interest in law either through further education (e.g. LPC or ILEX) or experience within a legal environment
Experience of and understanding of the litigation process, in a file handling or assistant personal injury role
Good telephone and communication skills with people at all levels inside and outside the business
An ability to organise and prioritise tasks using initiative
Calm under pressure with the ability to re-prioritise and delegate effectively when required
An ability to maintain attention to detail when dealing with repetitive tasks
Self-confidence, with good literacy and IT skills
Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
Ability to work effectively within the Keoghs shared values framework

Davies Incentive Plan
25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
Simply Health Care Cash Plan
WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
Death In Service – after 1 years’ service
Pension Contribution based 5% Employee / 3% Employer
Employee Resource Groups
Employee Volunteering Programme
Cycle to Work Scheme*
Tech Scheme*
Season Ticket Loan*
Gym Flex*
Access to Online Discount Sites
Discounted Gourmet Society Membership
Discounted Tickets for Merlin Attractions nationwide
Discounts at local retail outlets
*after successfully completing probation