Directeur d'expérience en certification at Demers Beaulne overseeing audit strategies and managing team performance in a hybrid setting with professional development opportunities.
About the role
- Director leading Workforce Management team at McKesson, implementing strategies and optimizing forecasts across distribution centers. Driving continuous improvement and performance monitoring in large-scale operations.
Responsibilities
- Develop and implement network-wide workforce management strategy
- Lead WFM teams in forecasting, scheduling, and real-time management across multiple distribution centers.
- Partner with senior leadership to align labor planning with financial and operational targets.
- Serve as a thought leader in workforce strategy, contributing to labor initiatives and transformation efforts.
- Oversee long-term and short-term labor forecasting models using historical data, seasonal trends, and predictive analytics.
- Collaborate with Finance and Operations to support budgeting and headcount planning.
- Integrate AI/ML models to enhanced forecasting accuracy and responsiveness to demand fluctuations.
- Ensure efficient scheduling practices that balance labor costs with service level goals.
- Implement tools and technologies to automate and optimize scheduling processes.
- Design scalable scheduling frameworks adaptable to future growth and automation.
- Establish KPIs and dashboards to monitor workforce performance and productivity.
- Drive continuous improvement through data analysis and actionable insights.
- Benchmark performance across sites to identify best practices and standardize excellence.
- Evaluate and implement WFM software solutions.
- Ensure system integrity, data accuracy, and user adoption across the organization.
- Ensure adherence to labor laws and internal policies.
- Maintain documentation and audit readiness for workforce-related processes.
- Lead, mentor, and develop a high-performing WFM team.
- Foster a culture of accountability, innovation, and collaboration.
Requirements
- 4-year degree in business or related field strongly preferred, or equivalent experience
- 12+ years in workforce management or operations
- 5+ years experience leading teams and projects in a large, complex company
- Excellent verbal and written communication skills
- Ability to engage and influence people across the organization
- Effective time management and multitasking skills
- Experience with enterprise WFM platforms (Kronos, ADP, Reflexis, Blue Yonder)
- Strong analytical skills with proficiency in tools like SQL, Power BI, or Tableau.
Benefits
- competitive compensation package
- annual bonus or long-term incentive opportunities
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