Hybrid Director, Workforce Management

at McKesson

• Job title: Director, Workforce Management
• Job type: Full Time
• Experience level: Lead
• Salary: $111,200 - $185,300 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, Richmond, United States

About the role

• Director leading Workforce Management team at McKesson, implementing strategies and optimizing forecasts across distribution centers. Driving continuous improvement and performance monitoring in large-scale operations.

Responsibilities

• Develop and implement network-wide workforce management strategy
• Lead WFM teams in forecasting, scheduling, and real-time management across multiple distribution centers.
• Partner with senior leadership to align labor planning with financial and operational targets.
• Serve as a thought leader in workforce strategy, contributing to labor initiatives and transformation efforts.
• Oversee long-term and short-term labor forecasting models using historical data, seasonal trends, and predictive analytics.
• Collaborate with Finance and Operations to support budgeting and headcount planning.
• Integrate AI/ML models to enhanced forecasting accuracy and responsiveness to demand fluctuations.
• Ensure efficient scheduling practices that balance labor costs with service level goals.
• Implement tools and technologies to automate and optimize scheduling processes.
• Design scalable scheduling frameworks adaptable to future growth and automation.
• Establish KPIs and dashboards to monitor workforce performance and productivity.
• Drive continuous improvement through data analysis and actionable insights.
• Benchmark performance across sites to identify best practices and standardize excellence.
• Evaluate and implement WFM software solutions.
• Ensure system integrity, data accuracy, and user adoption across the organization.
• Ensure adherence to labor laws and internal policies.
• Maintain documentation and audit readiness for workforce-related processes.
• Lead, mentor, and develop a high-performing WFM team.
• Foster a culture of accountability, innovation, and collaboration.

Requirements

• 4-year degree in business or related field strongly preferred, or equivalent experience
• 12+ years in workforce management or operations
• 5+ years experience leading teams and projects in a large, complex company
• Excellent verbal and written communication skills
• Ability to engage and influence people across the organization
• Effective time management and multitasking skills
• Experience with enterprise WFM platforms (Kronos, ADP, Reflexis, Blue Yonder)
• Strong analytical skills with proficiency in tools like SQL, Power BI, or Tableau.

Benefits

• competitive compensation package
• annual bonus or long-term incentive opportunities