Order Management Analyst handling order management and customer service functions at McCormick. Collaborating with key business stakeholders to enhance efficiency and resolve discrepancies.
Responsibilities
Executing order management related activities – order system entry/ release, discrepancy resolution, involvement in delivery arrangements where required.
Establishing and maintaining relationships with key business stakeholders: Sales, Finance, Master Data, Supply Chain, Distribution teams.
Managing customer and business partners queries.
Preparing regular and ad-hoc reports.
Supporting new customer creation and modification process.
Managing samples, returns, penalties.
Implementing improvements to existing processes to increase efficiency of daily operations.
Requirements
Fluent French, good command of English; Spanish/ Portuguese will be an extra asset
Experience and understanding of Customer Service/ Supply Chain/ Distribution areas; French market familiarity will be an advantage
Excellent analytical skills – fluency with data, systems, reports
Good communication skills, proactivity, solution- orientation
SAP, MS Office (Excel), PowerBI/ VB language will be of extra asset
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