Director of RGM Execution at Coca - Cola focused on performance management and pricing strategies. Leading annual planning process and collaborating with key stakeholders for strategic initiatives.
About the role
- Director of IT Service Management leading digital strategy and end-user tech for Canadian law firm. Overseeing IT services and managing vendor relationships with a team-driven approach.
Responsibilities
- Developing and driving a technology roadmap aligned to Firm priorities as a member of the IT leadership team
- Representing ITSM at IT Leadership, project, cross‑functional, and regional forums
- Supporting and shaping technology services that enable MT2030
- Leading and managing change resulting from new projects or services, partnering with business leaders as needed
- Advising leadership on user and Firm‑wide impacts of proposed technical changes, including participation in Change Management and IT Leadership discussions
- Managing workforce planning in alignment with budget and business needs
- Developing team members through ongoing feedback, coaching, and recognition, fostering accountability for growth
- Building strong cross‑functional and regional relationships to drive results
- Leading the annual planning and budgeting for Service Desk, Mobility, desk‑side hardware, and conference floor services
- Identifying and implementing operational and cost efficiencies across the function
- Overseeing the mobility program, including contract negotiation and day‑to‑day vendor management
- Ensuring consistent communication and engagement with the business for IT services, meeting agreed service levels
- Negotiating service level agreements (SLAs) with business and IT stakeholders
- Developing and maintaining the IT Service Management function and roadmap, including Incident, Request, Change, Problem, Knowledge, and Inventory Management
- Measuring, monitoring, and regularly reporting on service performance
- Developing and managing device lifecycle and refresh strategies
- Providing end‑user device support through the Service Desk
Requirements
- Minimum of 10 years of experience as a technology professional ideally acquired in a professional services firm
- Minimum 5 years in a senior managerial position
- University degree in a related field
- ITIL Certification, foundation Certificate would be an asset
- Experience and proven ability in a leadership role, including leading a group of individuals into a team culture
- Experience and competence in coaching and managing technical support staff
- Experience with a professional service organization’s structure and processes would be an asset
- Bilingualism (English/French) would be an asset
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements
- Competitive compensation and generous time off, including a day off to volunteer and a day off for your birthday
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback
- Strong community involvement and a commitment to equity, diversity and inclusion
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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