Hybrid Bilingual Advisor, Absence and Benefits Management

at McCarthy Tétrault

• Job title: Bilingual Advisor, Absence and Benefits Management
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Montreal, Canada

About the role

• Conseiller(ère) bilingue pour la gestion des absences et des bénéfices chez McCarthy Tétrault. Ce rôle inclut la gestion des demandes d’accommodement et la coordination des programmes d’avantages sociaux.

Responsibilities

• Manage absences and related benefits across the firm
• Serve as the primary contact for firm members and vendors for any questions and updates regarding our benefits programs related to absences: Contact firm members who are away from work due to short-term disability, maternity, paternity, parental or compassionate leave to provide them with program-specific information and firm benefits
• Coordinate preparation of documents provided to firm members and Payroll
• Participate in follow-up calls to manage short- and long-term disability claims with our vendors and insurers
• Maintain master absence files for short-term disability and maternity/paternity/parental leaves
• Support firm members, managers and other stakeholders with return-to-work and reintegration plans
• Follow up on complex cases with the appropriate stakeholders
• Continuously identify opportunities to improve the experience for firm members and managers
• Manage accommodation files across the firm
• Act as the primary contact for firm members and our vendor for accommodation requests, in accordance with the firm’s accommodation policy, including: Ensure confidential and timely handling of requests
• Obtain and prepare required documentation and coordinate follow-ups with our specialized vendor responsible for assessing accommodation requests, firm members and managers
• Act as a specialist within the Total Rewards centre of expertise: Lead benefits orientation sessions for new firm members
• Support members of the Total Rewards team for all benefits-related inquiries from firm members and retirees
• Provide guidance to firm members on interpreting and applying policies and procedures related to Total Rewards programs
• Participate in optimizing and documenting payroll and benefits processes and propose improvements to processes, procedures and tools
• Lead and/or participate in HR projects related to HR initiatives and the Total Rewards centre
• Support the Senior Manager, Total Rewards with daily activities and annual processes related to insurance, the pension plan and other employee benefits
• Support centre team members with other requests or projects from the Total Rewards centre
• Provide backup support to other HR Services team members during absences

Requirements

• Bachelor’s degree in Business Administration or Human Resources
• Bilingual (English and French), both spoken and written
• At least five years of experience in a similar role related to benefits and absence management
• Proficiency with Microsoft Office suite, specifically Excel at an intermediate to advanced level
• Knowledge of Canadian laws, regulations and programs related to employee benefits
• Working toward a professional benefits designation (CAAS or CEBS) is an asset
• Demonstrated commitment to the firm member experience through effective and timely communication
• Excellent organizational skills, ability to manage priorities and a strong sense of urgency
• Analytical and synthesis skills with the ability to streamline processes
• Strong interpersonal skills and verbal and written communication at all levels of the organization
• Ability to work independently and manage multiple cases simultaneously while demonstrating flexibility and adaptability in a fast-paced environment
• Ability to handle firm members’ files with discretion and confidentiality

Benefits

• Exceptional benefits from day one, including employer-paid group insurance
• A wellness program and a technology expense allowance
• Competitive compensation, overtime pay and generous time off, including a volunteer day and a paid day off for your birthday
• Opportunities for growth and professional development at all levels within a culture that encourages and values feedback through dialogue
• Frequent opportunities to engage with the community and a commitment to equity, diversity and inclusion
• A collaborative, cohesive culture where lawyers and business teams work together toward a common goal