Opticien(ne) Conseil enhancing customer satisfaction through sales and eye exams in Mont - Saint - Martin. Collaborates with the sales team for merchandising and stock management.
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Onsite Customer Service Specialist — Spare Parts Sales & Technical Support (Customer Service Center)
Posted 2 hours ago
About the role
- Customer Service Representative for spare parts sales and technical advice at BWT, focusing on water treatment solutions. Responsible for customer inquiries and technical support related to installations.
Responsibilities
- Provide telephone and written advice on spare parts requests from the areas of building services, building and industrial technology, and project business.
- Provide technical assistance to customers for all inquiries concerning residential, building and industrial systems.
- Accept spare parts orders by phone and in writing, enter orders into the ERP system, and ensure on-time delivery in close coordination with the specialist departments.
- Independently prepare quotations for spare parts requests.
Requirements
- Completed commercial vocational training with good technical understanding, or alternatively completed vocational training in a plumbing or electrical trade with strong commercial aptitude.
- At least two years of professional experience in administrative/clerical work.
- Good knowledge of MS Office and an ERP system.
- Strong team orientation and customer focus, as well as reliability and organizational skills.
Benefits
- Flexible working hours: Whether an early bird or a late riser, our flexible working hours allow us to find the right model for everyone; we generally do not require core working hours.
- Planning for the future: In addition to our company pension offerings, we are happy to support existing pension contracts where possible.
- Stay fit: Healthy employees are important to us. We not only offer the option to lease a JobRad (company bike), but also cover the cost of employees' Gymondo membership.
- Mobile and sustainable: With our employee discount, the Deutschlandticket becomes even more affordable. The Deutschlandticket can, of course, also be used for private travel.
- Discounted shopping: Employees receive discounts in the BWT shop and through common employee discount programs.
- Onboarding: As part of our Welcome Day we welcome all new employees every month. In addition to a detailed onboarding plan, we provide an onboarding buddy and a variety of training sessions.
- Continuous learning and career paths: Through our BWT Academy we continuously provide knowledge on water treatment. We plan individual further training together to help you reach your full potential. Leadership careers are not the only option here — we actively support technical career paths as well.
- Last but not least: we naturally provide free water and coffee. What’s special: our water and coffee are treated and mineralized according to our BWT standards.
Job title
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Degree requirement
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