Systems Support Technician maintaining robust IT support for PHS and improving health equity through technology. Responsible for computer systems upkeep across various locations in New York.
About the role
- Senior Technical Analyst providing hands-on technical leadership and assessment support for federal IT systems. Ensuring compliance and performance through independent verification and validation activities.
Responsibilities
- Plan, execute, and document independent verification and validation activities across the SDLC.
- Develop independent test plans, test cases, and verification procedures, including in-sprint, post-sprint, and pre-release testing.
- Review and assess system artifacts including requirements, design documentation, test results, release notes, and operations documentation.
- Participate in and support user acceptance testing (UAT) and release readiness reviews.
- Conduct technical assessments of system performance, scalability, reliability, and operational effectiveness.
- Evaluate compliance with federal IT policies, CPIC reporting requirements, and applicable OMB guidance.
- Identify technical risks, defects, and gaps; document findings and recommend mitigation strategies.
- Support configuration management activities, including change request analysis and CCB participation.
- Contribute to risk registers, dashboards, and technical sections of WAR, QSR, and risk reports.
- Provide technical input to executive briefings and leadership decision support materials.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
- 8+ years of experience supporting federal IT systems in a technical assessment, IV&V, or quality assurance role.
- Demonstrated experience performing independent system verification and validation.
- Strong understanding of SDLC methodologies, including Agile development practices.
- Experience conducting functional, regression, and performance testing.
- Ability to analyze complex technical issues and present findings clearly to both technical and non-technical stakeholders.
- Experience reviewing and validating system documentation and operational artifacts.
Benefits
- Private Health Insurance
- Paid Time Off
- Work From Home
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer providing basic technical support for Securitas Healthcare products via phone, email, and occasionally onsite. Responsible for customer contact, troubleshooting, and collaboration with higher tiers.
Technical Support Operations Manager overseeing Managed Services support operations in Plano, TX. Leading teams and ensuring customer satisfaction while managing technical support and NOC functions.
Experienced Fleet Support Analyst at Boeing analyzing data and supporting Supply Chain decisions. Collaborating with team members to visualize performance metrics and recommend improvements.
Support Engineer aiding Passbolt customers with troubleshooting and maintaining documentation. Handling technical issues and contributing to user discussions and product development.
Tech Support Engineer addressing technical issues for KLA equipment, assisting field engineers and collaborating with specialists for solutions. Travel required within the region and worldwide for escalated issues.
Endpoint Support Technician role providing operational support of endpoint devices. Collaborating with engineering teams and troubleshooting IT - related problems to enhance user experience.
Technical Support Engineer providing second - line technical support and field services for Liquid and Power products in the Americas. Collaborating with colleagues to enhance customer satisfaction.
Premier Support Engineer delivering high - quality technical support for strategic Premium Vista ERP customers. Collaborating with cross - functional teams to resolve product issues and enhance customer satisfaction.
Technical Support Analyst providing specialized assistance to users in complex CCTV systems. Involved in troubleshooting, system diagnostics, and client training.