Customer Experience Design Lead at Vodafone responsible for Leading Digital Transformation in Turkey. Collaborating to enhance customer experiences with innovative solutions and insights.
About the role
- UX Designer creating user experiences for AI products at Maven AGI. Collaborating among product managers and developers to design interfaces that meet user needs.
Responsibilities
- Conduct observational studies, customer interviews, usability testing, and other techniques to uncover user needs.
- Create user personas, journey maps, and user flows to inform design strategy.
- Develop wireframes, high-fidelity mockups, and interactive prototypes using tools such as Figma and Lottie Files.
- Apply design frameworks and methodologies to create cohesive, scalable user experiences.
- Define and specify information architecture and UI design using participatory and iterative techniques.
- Partner with product managers, engineers, and stakeholders to brainstorm new features that enhance our AI-powered multi-modal experiences.
- Ensure accurate implementation of designs by working closely with development teams.
- Plan and execute usability testing to validate concepts and continuously improve product experiences.
- Incorporate feedback from internal teams and users to refine designs.
- Contribute to and help maintain our brand book, design system, style guides, and reusable toolkits.
- Stay current with industry trends, UX best practices, and innovations in AI and customer-facing technologies.
Requirements
- Bachelor’s degree in Design, HCI, Graphic Design, or a related field.
- 4+ years of experience as a UX Designer (preferably in SaaS, AI, or tech-forward environments).
- A strong portfolio showcasing end-to-end UX work including multi-step experiences and interactive prototypes.
- Deep understanding of UX principles, human-centered design, and responsive design best practices.
- Proficient in Figma and prototyping tools; familiarity with Lottie, user testing platforms, and design systems is a plus.
- Excellent communicator, able to articulate design decisions clearly to technical and non-technical audiences.
- Experience working with or designing for AI, customer service, or sales workflows is a strong plus.
Benefits
- Competitive salary
- Comprehensive benefits
- Meaningful equity stakes
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