About the role

Senior Director of Experience Design for Travelers leading a team focused on Management Liability. Creating best-in-class experiences while ensuring design quality and strategic business alignment.

Responsibilities

Define and steward a clear experience vision and roadmap for ML, grounded in user needs and aligned to business priorities.
Translate business goals into measurable experience outcomes and report on XD impact using the BOX measurement framework (Behavioral, Operational, Experience).
Lead, coach, and grow a team of 4-5 XD professionals.
Set clear goals, provide active feedback, conduct performance reviews, and build individual development plans.
Create a team culture where people do their best work and grow their careers.
Serve as the primary XD voice for ML while embedded in leadership forums, strategic planning sessions, and product development processes.
Build trusted relationships with ML business and technology leaders and advocate credibly for users and experience quality at every level.
Provide design direction on complex, high-stakes initiatives including the Guidewire (SOR + RQI) implementation.
Ensure quality and rigor of research, design, and measurement deliverables.
Maintain consistency with BSI XD and enterprise design standards.
Partner with the Group XD Lead and Surety Senior Director to ensure consistency in XD approach across BSI.
Manage team capacity and allocation, work intake and prioritization in partnership with the Group XD Lead, and delivery visibility.
Ensure the team is focused on the highest-value work and that commitments are trackable and communicated proactively.
Perform other duties as assigned.

Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc.
Twelve years of related experience.
Three years of leadership experience (formal management or other).
Advanced knowledge of most areas, expert level knowledge and application three or more, and the ability to teach others at an advanced level: Design research, Information architecture, Interaction design, Visual design, Content design (strategy, writing, editing for interaction), Information design, Service design, Prototyping, Presentation and communication, Collaboration and facilitation, Design strategy, Usability testing, Data analysis, Design systems.
Bachelor’s degree or its equivalent in work experience.
Ten years of related experience.

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.