About the role

  • Remote Terminal Manager ensuring safe, efficient, and well-maintained facilities at Massport’s terminals. Serving as the primary on-site liaison for internal and external stakeholders for operational coordination.

Responsibilities

  • Lead the day-to-day operations of remote terminals, ensuring safe, efficient, and seamless environments that minimize impacts to customers, tenants, and surrounding communities.
  • Oversee daily terminal operations to deliver a high-quality customer experience from arrival at parking facilities through bus boarding and departure.
  • Provide visible oversight of facilities, construction, and maintenance activities, proactively addressing risks while maintaining high standards of cleanliness, accessibility, and appearance.
  • Serve as a trusted liaison among internal Massport teams, TSA, bus operators, airline staff, State Police, and external stakeholders to coordinate communication, planning, and operational improvements.
  • Work independently to exercise sound judgment and lead responses to irregular operations and emergencies, resolving issues across stakeholders while prioritizing safety, continuity, and customer experience.

Requirements

  • Five (5) years of experience required in an airport terminal environment, airline, related aviation setting, or similar operation.
  • Minimum of three (3) years in a supervisory position or highly autonomous role.
  • Associates degree preferred or equivalent operational experience required.
  • Demonstrated ability to exercise independent judgment, coordinate across multiple groups, and operate effectively with minimal supervision.
  • Proficiency in Microsoft Office with the ability to learn and navigate additional computer-based and web-based systems.

Benefits

  • Work/life balance
  • A supportive and inclusive culture
  • Opportunities for growth
  • Providing safe, healthy, and secure work environment
  • Supporting the people and businesses of New England
  • Achieving results and having positive impact
  • Being good neighbors in the communities we serve
  • Protecting the environment

Job title

Terminal Manager

Job type

Experience level

Mid levelSenior

Salary

$90,000 - $110,000 per year

Degree requirement

Associate's Degree

Location requirements

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