Senior Program Manager leading complex medical device projects at Freudenberg. Responsible for managing project teams, budgets, and client communications.
About the role
- Sales Program Manager managing client relationships for a leading hospitality company. Driving team performance and client satisfaction through effective coaching and process implementation.
Responsibilities
- Manage client relationships and day-to-day engagement and as the main point of contact for client stakeholders
- Hire and recruit new talent as needed
- Coach, support and enable a diverse team across multiple disciplines and workflows including Team Leaders, Inside Sales Reps, Customer Onboarding, QA and BI.
- Create and implement systems and processes to measure quality, effectiveness and productivity of the team
- Create and implement systems and processes that drive efficiency and performance
- Report on forecasting, performance to goal, trends, blockers and opportunities
- Collaborate with Program Director, Training and Quality teams to identify strategies, and processes to achieve increased revenue goals, improved conversion rates and faster moving pipelines
- Prepare and conduct weekly and monthly business reviews with clients and be a key contributor to quarterly business reviews with clients
- Set team goals in partnership with analytics team and the client
- Oversee team performance to goals
- Manage, coach and mentor team leaders to ensure optimal performance
- Develop and implement strategies that drive employee engagement, performance and retention
- Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
- Continuously increase the effectiveness of the team, recognizing opportunities for creating new systems, structures, and processes.
- Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
- Collaborate frequently within the MarketStar ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and MarketStar Foundation
- Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size
- Proactively gather market insights through qualitative and quantitative data analysis to share with the client and drive increased performance
Requirements
- 5+ years in a revenue-focused discipline with 3+ years management/team leader experience and good track record in driving results
- BA Degree/ Undergraduate degree or equivalent experience
- Exceptional skills in communication and presentation
- Experience managing client expectations and ensuring high levels of client satisfaction
- Strong sales aptitude skills, solutions oriented with a passion for the customer and the customer experience
- Highly collaborative and results-oriented with proven success in sales attainment and ability to excel in a team environment
- Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment
- Fluent English Speaker plus additional native language requirements as needed
- Proficient in basic computer skills, Microsoft Office, GSuite , and general sales tools such as CRMs.
- Ability to analyze sales and pipeline data to understand how and where to drive performance
- Ability to resolve conflict
- Ability to partner with support functions and other departments for winning outcomes
- High confidence and ability to quickly build trust with and coach direct reports
- Strong organization and time management coupled with the ability to multitask and work under pressure
- Strong attention to details and follow-through
- Strong coaching skills
- Excellent written and verbal communication
- Highly collaborative and highly organized individual
- Ability to work to deadlines
Benefits
- Comprehensive VHI Health cover from day one
- Structured training & career development opportunities
- Education reimbursement
- Paid birthday leave
- Child/Dependent care reimbursement
- Personal Hardship Loan Program
- Mental health and 24/7 employee assistance program
- Bike To Work Scheme / Taxsaver Leap Card Scheme
- Top-performer and tenure awards
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