Manager of Operational Resilience at Manulife supporting development of global methodologies and risk assessment processes. Collaborating with first line defense on Critical Operations assessments and advising on systemic Resilience weaknesses.
Responsibilities
Support the development and maintenance of the global Operational Resilience Methodology and related risk assessment, challenge oversight and assurance processes
Participate in and provide oversight and effective challenge to the outputs of the first line of defense related to the Operational Resilience Program, including Critical Operations End-to-End Assessments
Support the development of guidance, provide expert consultation, develop and deliver training and deliver high-quality insight
Support the standardization and automation strategy by helping to design and/or researching best practices related to Operational Resilience processes and tools
Advise in the investigation of material loss events (and related incidents) caused by disruptions to assess for potential systemic Resilience weaknesses and to ensure appropriate corrective action is taken
Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels
As a change agent, help lead the behavioral and cultural embedding of Operational Resilience and the Methodology across Manulife
Participate in building an integrated view of Operational Resilience exposures across the enterprise by collaborating with other teams within the lines of defense
Support the development of materials and presentations through data gathering and analysis
Requirements
5 Years of experience directly in Operational Resilience or highly aligned risks such as Business Continuity
University Degree (Technology, Business, Risk Management, Auditing or related discipline)
Previous oversight and effective challenge (2nd line of defense) experience
Hands-on experience in supporting the development of risk management methodologies
Direct experience with the execution and/or maintenance of an Operational Resilience or related program in a large and complex multinational financial institution
Bilingualism (English and French) is a strong asset.
Benefits
Health insurance
Dental
Mental health benefits
Vision
Short and long term disability
Life insurance
AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Generous paid time off program including holidays, vacation, personal and sick days
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