Manager in Global Archer Services at Manulife overseeing risk and control documentation and driving improvement strategies. Enhancing processes and managing documentation for operational risk management.
Responsibilities
Oversee the documentation of business processes, ensuring clarity and precision in capturing workflows and procedures.
Develop and maintain comprehensive risk and control documentation, ensuring alignment with internal policies and regulatory standards.
Conduct and supervise thorough control analysis to identify potential risks and recommend mitigation strategies.
Utilize Visio to create and review detailed flow charts that visually represent processes and controls, enhancing understanding and communication across teams.
Apply your robust background in risk and control to lead the development and execution of risk management strategies.
Demonstrate a deep understanding of processes to drive improvements and efficiencies within the Archer system.
Provide admin support to end-users, conduct UAT/Prod Testing, manage Archer Access Security.
Requirements
Minimum 4-6 years of experience in operational risk management plus strong knowledge of operational processes, risks and controls.
Proficiency in Visio and other documentation tools.
Strong analytical skills with a focus on risk and control.
Excellent communication skills to effectively document and convey complex processes.
Broad knowledge of financial services/insurance business and related products.
In-depth subject matter expertise in OSFI E-21 specifically Business Continuity.
Well-understood connection with Crisis Management, Incident Management, Disaster Recovery and Third-Party Risk Management.
High proficiency in MS Office Products and data analytics tools such as Power BI is a PLUS.
Solid written and oral communication skills.
Strong influencing skills with the ability to build effective relationships, both within and across divisions.
Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategically.
Self-starter with the ability to work with little guidance.
Benefits
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
We’ll support you in shaping the future you want to see.
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