Hybrid Manager, Global Archer Services

at Manulife

• Job title: Manager, Global Archer Services
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Quezon City, Philippines

About the role

• Manager in Global Archer Services at Manulife overseeing risk and control documentation and driving improvement strategies. Enhancing processes and managing documentation for operational risk management.

Responsibilities

• Oversee the documentation of business processes, ensuring clarity and precision in capturing workflows and procedures.
• Develop and maintain comprehensive risk and control documentation, ensuring alignment with internal policies and regulatory standards.
• Conduct and supervise thorough control analysis to identify potential risks and recommend mitigation strategies.
• Utilize Visio to create and review detailed flow charts that visually represent processes and controls, enhancing understanding and communication across teams.
• Apply your robust background in risk and control to lead the development and execution of risk management strategies.
• Demonstrate a deep understanding of processes to drive improvements and efficiencies within the Archer system.
• Provide admin support to end-users, conduct UAT/Prod Testing, manage Archer Access Security.

Requirements

• Minimum 4-6 years of experience in operational risk management plus strong knowledge of operational processes, risks and controls.
• Proficiency in Visio and other documentation tools.
• Strong analytical skills with a focus on risk and control.
• Excellent communication skills to effectively document and convey complex processes.
• Broad knowledge of financial services/insurance business and related products.
• In-depth subject matter expertise in OSFI E-21 specifically Business Continuity.
• Well-understood connection with Crisis Management, Incident Management, Disaster Recovery and Third-Party Risk Management.
• High proficiency in MS Office Products and data analytics tools such as Power BI is a PLUS.
• Solid written and oral communication skills.
• Strong influencing skills with the ability to build effective relationships, both within and across divisions.
• Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategically.
• Self-starter with the ability to work with little guidance.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• We’ll support you in shaping the future you want to see.