Lead Technical Program Manager managing technology projects for Manulife in financial services. Collaborating with global stakeholders on innovative solutions while overseeing project management documents and deliverables.
Responsibilities
Program management of technology projects supporting various business functions (Product & Pricing, Operations, Marketing, Distribution, Finance, and others)
Interacting with global business users to gather high-level project scope
Supporting business in preparing business cases or BoW exercises
Creating/supporting resource strategy and onboarding
Managing stakeholder/sponsor expectations and ensuring project delivery
Preparing and communicating all project-related plans (project, quality, communication)
Translate requirements for multi-disciplinary, complex programs into technical specifications applicable across broad range of projects
Coordinating with teams across locations to develop IT project release roadmap/plan
Managing multiple workstreams/country teams and overseeing SDLC for end-to-end delivery
Monitoring and reporting status to stakeholders throughout the program lifecycle
Setting guidelines to ensure deliverables follow Manulife standards
Leading and setting up production operation team post-implementation
Ensuring creation of all projects deliverable documents (e.g., data mapping, test cases, test plan, system delivery plan, handover)
Managing and communicating project milestones (scope, cost, time)
Preparing/reviewing SOW documents, including IT budgets
Negotiating/managing vendor deliverables from a project perspective
Requirements
Degree in Information Systems/Technology or related discipline with a strong technical background
At least 10+ years IT industry experience
At least 5 years of in-depth project/program management experience
At least 5 years of experience in technical development prior to project management
Experience leading complex, large IT system rollouts in financial institutions
Skilled in managing senior stakeholders and IT steerco
Preferred experience with global/regional/local projects
Well-versed in all SDLC phases; experienced in traditional and agile projects
Ability to build trusted partnerships with Asia regional and global stakeholders (IT and Business)
Hands-on in preparing/reviewing high-quality IT project management documents
Strong experience managing virtual teams
Experience in life insurance administration systems and finance industry preferred
Knowledge of JAVA, Angular, microservices, data management preferred
Excellent presentation, communication, and interpersonal skills
Fast learner, able to acquire new technology quickly
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