Hybrid Insurance Advisor – Onboarding & Transitions Specialist

Posted 29 minutes ago

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About the role

  • Advisor Insurance Onboarding & Transitions Specialist responsible for onboarding new insurance advisors. Managing transitions and compliance related to advisor onboarding processes at Manulife.

Responsibilities

  • Execute end‑to‑end insurance advisor onboarding and transition processes, including recruiting support, contracting, licensing, transitions, and onboarding.
  • Support new insurance advisors transitioning their books of business to Manulife Wealth Insurance Services, ensuring minimal disruption to their practices.
  • Manage account setup and integration with internal systems to enable advisors to conduct insurance business effectively.
  • Provide personalized, high‑touch support throughout the transition period, proactively addressing challenges and risks.
  • Serve as a primary point of contact for insurance advisors during onboarding and transition, resolving issues and managing escalations.
  • Build and maintain strong relationships with advisors to ensure a positive and engaging onboarding experience.
  • Act as a liaison between advisors and internal partners including Compliance, Licensing, Operations, IT, Training, and Business Development.
  • Foster strong relationships with internal stakeholders to drive timely outcomes and continuous improvement.
  • Ensure all insurance licensing, compliance, and legal documentation is completed accurately, stored securely, and adheres to regulatory requirements.
  • Accurately input and maintain advisor and client information in internal systems with a high degree of accuracy and attention to detail.
  • Ensure clear, consistent communication throughout the onboarding and transition lifecycle.
  • Identify opportunities to streamline onboarding and transition processes, implementing innovative solutions to enhance advisor satisfaction.
  • Develop and maintain onboarding, contracting, and transition materials and resources specific to insurance advisors.
  • Gather advisor feedback and collaborate with team members to implement best practices and improve operational efficiency.
  • Provide ongoing transition and onboarding support to existing insurance advisors as their businesses evolve.

Requirements

  • Post‑secondary degree
  • Minimum 3–5+ years of experience in advisor onboarding, transitions, operations, or business development within the insurance or financial services industry
  • Experience supporting insurance advisors and licensing processes strongly preferred
  • Proven ability to deliver solutions in complex environments with competing priorities and limited resources
  • Experience working cross‑functionally with Compliance, Licensing, Operations, IT, and Training teams
  • Exceptional data entry accuracy and attention to detail.

Benefits

  • health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
  • financial education and counseling resources
  • generous paid time off program in Canada including holidays, vacation, personal, and sick days
  • full range of statutory leaves of absence

Job title

Insurance Advisor – Onboarding & Transitions Specialist

Job type

Experience level

Mid levelSenior

Salary

CA$55,125 - CA$91,875 per year

Degree requirement

Bachelor's Degree

Location requirements

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