Advisor Insurance Onboarding & Transitions Specialist responsible for onboarding new insurance advisors. Managing transitions and compliance related to advisor onboarding processes at Manulife.
Responsibilities
Execute end‑to‑end insurance advisor onboarding and transition processes, including recruiting support, contracting, licensing, transitions, and onboarding.
Support new insurance advisors transitioning their books of business to Manulife Wealth Insurance Services, ensuring minimal disruption to their practices.
Manage account setup and integration with internal systems to enable advisors to conduct insurance business effectively.
Provide personalized, high‑touch support throughout the transition period, proactively addressing challenges and risks.
Serve as a primary point of contact for insurance advisors during onboarding and transition, resolving issues and managing escalations.
Build and maintain strong relationships with advisors to ensure a positive and engaging onboarding experience.
Act as a liaison between advisors and internal partners including Compliance, Licensing, Operations, IT, Training, and Business Development.
Foster strong relationships with internal stakeholders to drive timely outcomes and continuous improvement.
Ensure all insurance licensing, compliance, and legal documentation is completed accurately, stored securely, and adheres to regulatory requirements.
Accurately input and maintain advisor and client information in internal systems with a high degree of accuracy and attention to detail.
Ensure clear, consistent communication throughout the onboarding and transition lifecycle.
Identify opportunities to streamline onboarding and transition processes, implementing innovative solutions to enhance advisor satisfaction.
Develop and maintain onboarding, contracting, and transition materials and resources specific to insurance advisors.
Gather advisor feedback and collaborate with team members to implement best practices and improve operational efficiency.
Provide ongoing transition and onboarding support to existing insurance advisors as their businesses evolve.
Requirements
Post‑secondary degree
Minimum 3–5+ years of experience in advisor onboarding, transitions, operations, or business development within the insurance or financial services industry
Experience supporting insurance advisors and licensing processes strongly preferred
Proven ability to deliver solutions in complex environments with competing priorities and limited resources
Experience working cross‑functionally with Compliance, Licensing, Operations, IT, and Training teams
Exceptional data entry accuracy and attention to detail.
Benefits
health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada including holidays, vacation, personal, and sick days
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