Director of Information Risk Management at Manulife overseeing technology, data, and operational risk programs. Leading second-line challenge and ensuring adherence to risk governance standards.
Responsibilities
Lead and improve second line challenge across technology, data, and operational risk
Challenge first line risk assessments, controls, remediation, and risk acceptances
Provide clear, evidence‑based second line risk opinions and escalate material issues
Oversee review and challenge of RCSAs, vendor risks, major initiatives, and incidents
Ensure quality challenge of risk acceptances, corrective action plans, and resilience controls (BCM/DR)
Direct a team of managers and analysts to deliver timely, high‑quality oversight work
Review and approve all second line deliverables to ensure accuracy, consistency, and standards alignment
Lead thematic risk analysis and deliver dashboards, reports, and executive‑level insights
Champion automation, Generative AI, and continuous monitoring tools within oversight processes
Engage senior stakeholders, communicate challenge outcomes clearly, and represent second line in governance forums
Ensure timely delivery of oversight commitments and support improved enterprise risk posture
Requirements
10–12+ years of experience in Information Risk, Technology Risk, Cybersecurity, Operational Risk, or GRC
Strong experience leading second‑line or audit-style oversight programs across global enterprises
Proven ability to deliver complex, multi‑domain oversight programs with accountability for quality and timeliness
Ability to lead blended teams (onshore and offshore) through influence, guidance, and technical direction
Deep knowledge of cloud, infrastructure, data platforms, resilience, and enterprise IT environments
Familiarity with regulatory frameworks (ISO, NIST, COBIT, CSA/CCM, OSFI, etc.)
Experience with Generative AI, automation workflows, or continuous control monitoring tools is preferred
Excellent communication, risk judgment, and stakeholder engagement skills.
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