Senior Consultants and Associate Directors at HKA using multi - disciplinary expertise for infrastructure projects. Leading the delivery on large - scale programmes and influencing high - impact initiatives.
About the role
- Director of GSS developing operational excellence and quality in finance at Manulife. Fostering collaboration and ensuring adherence to governance standards in financial services.
Responsibilities
- Serve as the primary point of contact and escalation for in-market teams and FSSC operations.
- Act as a quality gatekeeper, ensuring requests are reasonable and operations comply with agreed SLAs.
- Responsible for the escalation and quick resolution of any operational service issues.
- Establish a high level of credibility and build professional relationships with our business partners and our customers.
- Enable feedback channels to the business to align expectations and priorities.
- Periodically refresh service level standards across the teams to align to business requirements and manage the achievement of KPIs as defined.
- Ensure effective delivery of KPI and KRI reporting, business dashboards and other metrics as required.
- Drive the sharing of best practices, fostering collaboration, and innovation across the teams.
Requirements
- CPA or equivalent professional designation required.
- 10+ years of progressive experience in accounting and finance, with at least 5 years in leadership roles.
- Working knowledge of IFRS17 and regulatory compliance across multiple jurisdictions.
- Effective communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.
- Expertise in ERP systems and financial automation tools.
- Strong curiosity and desire to make the complex clear and to always ask “why”.
- Organized, self-directed, efficient, and able to manage complex projects.
- Strong team player.
- Commitment to client service & problem resolution.
Benefits
- Health insurance
- Dental
- Mental health
- Vision
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Customizable benefits
- Flexible work arrangements
- Generous paid time off program including holidays, vacation, personal, and sick days.
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