Director of Digital Product Delivery at Manulife, leading the digital member experience and executing the product roadmap. Overseeing a high-performing team and ensuring high-quality, scalable digital solutions.
Responsibilities
Lead end-to-end delivery of digital products and features across the authenticated Group Benefits digital ecosystem
Run a high-performing team of Product Owners
Turn strategic priorities into actionable roadmaps
Guide multi-year plans that drive adoption, engagement, and business outcomes
Own and execute the digital roadmap
Establish and maintain a predictable, healthy release cadence across mobile and web platforms
Champion analytics-informed decision-making
Improve the health and stability of digital products in market
Build a structured incident triage and routing framework
Partner with engineering teams to reduce incident volume
Requirements
8+ years in digital product or delivery roles
3+ years leading Product Owners or similar roles
Proven experience shipping complex digital products within matrixed, multi-stakeholder environments
Deep understanding of agile delivery practices
Strong stakeholder management
Strong communication and storytelling skills
Experience in regulated industries such as financial services or insurance is an asset
Ability to manage competing priorities and work under pressure
High ownership, strong business orientation, and a proactive builder mindset
Benefits
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Paid time off (holidays, vacation, personal and sick days)
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