Hybrid Director, Digital Product Delivery

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About the role

  • Director of Digital Product Delivery at Manulife, leading the digital member experience and executing the product roadmap. Overseeing a high-performing team and ensuring high-quality, scalable digital solutions.

Responsibilities

  • Lead end-to-end delivery of digital products and features across the authenticated Group Benefits digital ecosystem
  • Run a high-performing team of Product Owners
  • Turn strategic priorities into actionable roadmaps
  • Guide multi-year plans that drive adoption, engagement, and business outcomes
  • Own and execute the digital roadmap
  • Establish and maintain a predictable, healthy release cadence across mobile and web platforms
  • Champion analytics-informed decision-making
  • Improve the health and stability of digital products in market
  • Build a structured incident triage and routing framework
  • Partner with engineering teams to reduce incident volume

Requirements

  • 8+ years in digital product or delivery roles
  • 3+ years leading Product Owners or similar roles
  • Proven experience shipping complex digital products within matrixed, multi-stakeholder environments
  • Deep understanding of agile delivery practices
  • Strong stakeholder management
  • Strong communication and storytelling skills
  • Experience in regulated industries such as financial services or insurance is an asset
  • Ability to manage competing priorities and work under pressure
  • High ownership, strong business orientation, and a proactive builder mindset

Benefits

  • Health insurance
  • Dental insurance
  • Mental health benefits
  • Vision insurance
  • Short and long-term disability insurance
  • Life and AD&D insurance coverage
  • Adoption/surrogacy benefits
  • Wellness benefits
  • Employee/family assistance plans
  • Retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
  • Financial education and counseling resources
  • Paid time off (holidays, vacation, personal and sick days)
  • Full range of statutory leaves of absence

Job title

Director, Digital Product Delivery

Job type

Experience level

Lead

Salary

CA$125,100 - CA$175,100 per year

Degree requirement

Bachelor's Degree

Location requirements

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