Director & Chief Product Owner overseeing strategic direction and delivery of digital product portfolios. Leading cross-functional teams at Manulife for customer experience and business transformation.
Responsibilities
Oversee strategic direction, development, and delivery of digital product portfolio value streams.
Shape the future of customer experience and drive business transformation through innovative solutions.
Partner with stakeholders and technology teams to define product strategy and prioritize features.
Own the product vision, manage the backlog across multiple agile squads, and mentor Product Owners.
Coordinate across multiple stakeholders to drive product development decisions and success criteria.
Present key insights, vision, and progress updates to stakeholders as a change agent.
Requirements
8–10 years of experience leading cross-functional teams and initiatives using SAFe/Scrum methodologies in a complex, globally diverse organization.
Bachelor’s degree in Business, Engineering, or related discipline; post-graduate degree preferred.
At least 5 years of industry experience with individual insurance and wealth products, service processes, and customer needs.
Proven track record in digital strategy and transformation within financial services, with strong knowledge of emerging digital technologies.
Familiarity with agile development methodologies, release management, and tools such as JIRA and Confluence.
Strong ability to adapt to change and understand the impact of emerging technologies.
Excellent analytical, problem-solving, and decision-making skills.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels.
Experience with data analytics, change management, and digital engagement strategies.
Benefits
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Pension plans
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid time off including holidays, vacation, personal, and sick days
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