Bilingual Technical Customer Service Agent addressing healthcare supplier inquiries at TELUS. Involves handling data entry, client communication, and problem - solving for supplier registration.
About the role
- Customer Care Specialist responsible for supporting users with Manty’s solutions. Ensuring satisfaction through quality support and training for client onboarding and usage.
Responsibilities
- Reporting to our Head of Operations, your mission will be to ensure user satisfaction through responsive, high-quality support while helping our clients adopt and use our solutions.
- Provide responsive, high-quality customer support by answering user inquiries and collaborating with internal teams to resolve incidents.
- Ensure proper use of our solutions and customer retention by delivering trainings and creating educational content tailored to each client.
- Ensure long-term customer satisfaction and loyalty by listening to clients to identify and meet their needs.
- Analyze support performance and product usage to identify areas for improvement.
- Represent our users internally by relaying their feedback to the Product and Operations teams and participating in continuous improvement initiatives.
Requirements
- You are looking for your final-year internship, preferably in a SaaS environment.
- You are comfortable speaking and writing, and presenting to clients (in-person or via video conference).
- You have a pedagogical mindset: you can communicate and train effectively with a variety of stakeholders (CEOs, HR Directors, CFOs, etc.).
- You are organized, creative, and proactive.
- You have a genuine interest in GovTech: you want to help modernize the public sector with us.
Benefits
- Great offices a short walk from Nation and a very flexible remote-work policy!
- €9.50 meal vouchers per day: 60% paid by Manty (Swile card)
- €533 annual sustainable mobility allowance. Reimbursements at 50% for public transport (Navigo pass, bike subscription, etc.) AND/OR to buy or rent a bike, scooter, or to pay for single metro tickets... You decide how to use your allowance.
- Very advantageous Egym WellPass subscription
- €150 per year for book purchases
- Mentorship program to support your development at Manty
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Supervisor managing daily operations and promoting sales at Border States. Responsible for customer service excellence and effective order processing in electrical supply distribution.
Title Support Specialist ensuring accurate loan administration and member support at Global Credit Union. Processing collateral notes and releasing titles efficiently while responding to member inquiries.
Support Specialist managing accurate administration of loan - related tasks at Global Credit Union. Verifying loan statuses, processing titles, and ensuring member support.
Customer Support Supervisor managing support operations for dental solutions at Progitek. Focusing on customer experience, team leadership, and AI - supported operations.
Customer Service Coordinator handling customer orders and queries for Iberia market. Building relationships and maximising sales growth within the medical devices sector.
Lead Customer Service Representative organizing and monitoring activities to address customer concerns. Join Matthews International, a leader in memorialization, with over 175 years of success.
Customer Experience Representative handling customer inquiries and processing orders in hybrid work environment for pest control provider Terminix in Vaughan, Ontario, Canada.
Customer Experience Representative at Rentokil - Terminix Canada maintaining customer relationships and resolving inquiries in a fast - paced environment. Processing orders and promoting pest control products.
Customer Care Representative providing service in a fast - paced retail clinic environment at Connect Hearing. Scheduling appointments and managing client accounts while ensuring exceptional customer service.