Bilingual Technical Customer Service Agent addressing healthcare supplier inquiries at TELUS. Involves handling data entry, client communication, and problem - solving for supplier registration.
About the role
- Customer Care Representative providing service in a fast-paced retail clinic environment at Connect Hearing. Scheduling appointments and managing client accounts while ensuring exceptional customer service.
Responsibilities
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!
Requirements
- You possess strong communication and customer service skills
- You have experience or would enjoy working on and reconciling accounts receivable
- Your aligned with our value of helping others
- You have a 'Can-Do' attitude, you love to learn and are passionate about growing your knowledge
Benefits
- Extended Health Benefits Package from day one
- 3 weeks vacations to start, increasing with tenure
- 6 days of personal time in your first year
- Additional days off, including your Birthday!
- Eligible for Monthly Bonus
- Growth and development opportunities including education sponsorship
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