Service Sales Manager negotiating service contracts and supporting sales initiatives in sustainable energy sector. Collaborating with international clients and internal teams to enhance contract effectiveness.
About the role
- Manager responsible for SalesForce Application Support at M&G Global Services. Provide 24x7 support, enhance stakeholder delight and maintain issue tracking.
Responsibilities
- Provide 24x7 support for business critical applications
- Own the issue end to end and take it towards closure
- Provide MI specific to each regional service review (UK, Europe, APAC, Americas)
Requirements
- Accountable for owning support related activities for SalesForce Application
- Experience in driving Service Improvement within the SalesForce area
- Experience in working with various Platform leads and engineering team
- Knowledge of alerting and monitoring practices
- Responsible for maintaining logs, issue tracking, and documenting resolutions
- Willing to be part of a broader Application Support team
Benefits
- Diverse workforce and inclusive culture
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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