Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- Senior Systems Administrator at Magnopus supporting IT services and collaborating on hardware/software solutions. Ideal for those who value team-oriented collaboration and technical growth.
Responsibilities
- Actively participate in the hands-on implementation of new systems, improvements, and maintenance of existing systems with minimal oversight
- Be capable of implementing solutions for a diverse range of complex technical problems under minimal technical supervision
- Anticipate risks and collaborate with senior team members and project leadership to develop effective mitigation strategies
- Independently research and evaluate relevant information to perform assigned tasks and propose improvements to the existing infrastructure
- Complete complex tasks within the service desk, including necessary customer communication to ensure high-quality and timely task completion
- Execute new hire onboarding tasks and provide support to vendors, IT clients, and off-site client operations with minimal oversight
- Contribute to the enhancement of working practices and infrastructure quality across the studio
- Support more junior staff, providing assistance and advice as needed, and acting as a technical role model
- Educate, guide, and mentor other team members in their technical specialty
- Proactively communicate progress and risks related to work, keeping leads and senior staff informed of developments and issues
Requirements
- 5+ years of experience in a hands-on Systems Administration, IT Operations, or a similar high-performance computing/DevOps role
- Proven experience working in an environment that demands high-availability and performance (e.g., Media & Entertainment, VFX, or similar high-intensity production environments)
- Advanced knowledge of Microsoft Server (Active Directory, Group Policy) and Linux-based Operating Systems (Rocky, Ubuntu)
- Expertise in enterprise-level networking concepts and hardware (Cisco, FS, Unifi), including VLANs, routing, VPNs, and firewall management (Sophos, Cisco Meraki)
- Deep proficiency with virtualization platforms (VMware, Hyper-V, KVM)
- Proficiency with configuration management tools (Ansible, SaltStack, Puppet, or Chef)
- Advanced understanding of Storage Area Networks (SANs), Network Attached Storage (NAS), and related protocols (iSCSI, Fibre Channel, SMB, NFS)
- Experience in the build-out, administration, and operation of high-performance computing (HPC) environments or render farms (Deadline, Tractor, OpenCue)
- Working knowledge of container technologies (Docker, Kubernetes) for development, application deployment, and scaling
- Experience implementing and maintaining services within major cloud platforms (e.g., Google Cloud Platform (GCP), AWS, Azure), including Identity & Access Management (IAM), virtual networking, and Infrastructure as Code
- Expertise in implementing, configuring, and managing next-generation endpoint security solutions and technologies (EDR/XDR, anti-malware)
- Experience in the operation and remediation of vulnerability scanning tools, patch management, and security hardening practices for servers and workstations
- Advanced knowledge of Identity and Access Management (IAM) best practices, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access control (RBAC)
- Ability to perform routine audits of systems and software, analyze system logs, and implement controls to maintain compliance with security policies
- Proven experience with server, storage, and workstation hardware maintenance, troubleshooting, and repair (e.g., HP, Dell, Supermicro)
- Proficiency in managing fleets of Windows, macOS, and Linux workstations using centralized deployment and Mobile Device Management (MDM): tools (Intune, Jamf, SCCM, Jumpcloud)
- Demonstrates clear, patient, and effective verbal and written communication with all team members and other disciplines
- Possesses an insatiable desire to continue growing an understanding of new and emerging technologies in the systems and network fields
Benefits
- ongoing education and mentorship opportunities through their guilds
- generous health care
- time off
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