Product Designer focusing on designing AI - backed customer support experiences at Assembled. Collaborating with product managers and engineers to innovate on support operations.
About the role
- UX Manager leading user-centered design initiatives for a digital investigative software company. Collaborating with teams and managing UX processes to ensure quality product development.
Responsibilities
- Partner with business leaders to understand needs and enable team success.
- Facilitate collaboration within the UX team and across departments.
- Identify opportunities for new UX projects and initiatives.
- Integrate UX processes into the product development lifecycle.
- Improve UX process repeatability and scalability.
- Manage project timelines, resource allocation, and budgets.
- Evaluate team performance and identify areas for improvement.
- Ensure evidence-based design decisions through user research, prototyping, and usability testing.
- Act as a link between design, product management, and engineering to align on quality expectations.
- Set high-quality benchmarks for all design outputs, from visual aesthetics to interaction flows.
- Lead design reviews, provide constructive feedback, and advocate for iteration and refinement.
- Create and maintain workflows that ensure quality at every stage, including critiques and handoffs.
- Track and analyze effectiveness using metrics (e.g., A/B tests, user satisfaction scores).
Requirements
- Bachelor’s/Master’s in Design, HCI, or related field
- 7+ years in UX roles, 3+ years in leadership
- Proven track record of delivering successful UX projects in fast-paced environments
- Expertise in user research, usability testing, and managing design processes
- Strong project management skills, including budgeting and resource planning
Benefits
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
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