System Engineer for IBM i at WIIT, leading projects in Hosted Private and Hybrid Cloud environments. Responsibilities include AS400 management, migration projects, and Disaster Recovery.
About the role
- Tier 3 Senior Systems Engineer managing complex escalated incidents for Magna5's IT Managed Services. Responsible for troubleshooting, client interaction, and contributing to infrastructure projects.
Responsibilities
- Respond to customer support requests that come in via phone, email, chat, or customer portal
- Handle advanced and escalated incidents from Tier 1/2 teams and own them through resolution, including complex server, network, and cloud issues
- Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms
- Interact with clients using professionalism and promptness
- Jointly solve problems through collaboration with team members.
- Proven experience troubleshooting problems ranging from server, network, and PC issues.
- Must provide quality customer service skills in all forms of communication.
- Collaborate with other technicians on escalated customer support requests
- Develop advanced troubleshooting procedures, best practice documentation, and contribute to process improvements for the engineering team
- Perform root-cause analysis for high-impact incidents and design long-term remediation strategies to enhance stability and security.
- Troubleshoot advanced problems with a high-level overview of client environments
- Engage in continued certification training to improve their skillset.
- Contribute to infrastructure projects, including migrations, deployments, and environment redesigns.
Requirements
- Minimum of 3 years’ experience administering/supporting the following technologies relevant to systems engineering:
- Virtualization including VMware and Hyper-V
- Storage and RAID concepts
- Active Directory: Group Policy, Sites & Services, DNS, DFS, Certificate Chains
- Windows Server and Linux (Ubuntu, CentOS, Red Hat)
- Microsoft Exchange, Office 365, Hybrid Solutions and Migration, SPAM Filters
- Hosted and Cloud Solutions Azure & AWS
- Backup Solutions & Disaster Recovery
- Windows ATP Defender
- Microsoft 365 Certified Enterprise Administrator or Equivalent
- Microsoft Windows Server 2012/2016/2019 and Active Directory
- Microsoft Office Suite and Microsoft365 experience
- Microsoft Exchange and SQL Server
- VMware vSphere 6.5 and above
- Knowledge of back up technologies
- Knowledge of security practices and policies.
Benefits
- 100% remote position
- Paid time off including paid holidays and floating holidays.
- Bonus potential based on individual and company performance
- Highly competitive and flexible medical, dental, and vision benefits plans
- 401(k) with employer match
- Tailored Life and Disability insurance plans
- Full reimbursement for approved professional certification and career enriching opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Systems Engineer responsible for leading systems engineering of autonomy architecture in support of Special Operations Forces. Collaborating with technical teams on advanced integration solutions.
Systems Engineer/Technical Project Manager supporting federal government contractor with migration of applications. Requires Secret Clearance and experience with complex migration projects in DoD/DISA environments.
Systems Architect supporting Nuclear Enterprise Center at Fort Meade for USSTRATCOM under SEI framework. Collaborating on large - scale systems architecture and engineering operations.
System Engineer managing and maintaining Microsoft environments in a hybrid role. Collaborating with clients on projects while ensuring system stability without frequent travel.
Principal Systems Engineer at Northrop Grumman managing integration activities for the TRMC program with a focus on Systems Engineering principles. Collaborating with stakeholders and managing engineering document changes.
Virtualization Systems Engineer providing technical leadership for enterprise virtualization infrastructure at GDIT. Overseeing operations and ensuring compliance across classified and unclassified environments.
Autonomy Systems Engineer at Caterpillar Inc. focusing on developing autonomous machine systems and requirements. Collaborating with global teams to ensure system integration and validation in engineering product development.
Analista de Sistemas PL responsible for managing Zendesk platform and aligning technological solutions to organizational goals. Involves process analysis for automation identification and system integrity.
Senior Systems Analyst focused on ERP Protheus at Catupiry. Developing and customizing technical solutions in a collaborative environment.