CRM Product Owner managing Microsoft Dynamics CRM for a UK blood cancer charity, ensuring effective data support and leading ongoing improvements for accurate fundraising and engagement.
About the role
- Lead Product Manager at Made Tech enabling public sector organizations to better design services. Collaborating with cross-functional teams to guide and coach product delivery processes.
Responsibilities
- As the Lead Product Manager, you will work on complex engagements and when necessary at programme level for those that are high risk or sensitive.
- You will support recruitment, interviewing and onboarding of new team members and line managers up to three Senior Product Managers.
- You will provide strategic direction within the community of practice and coach & mentor others.
- Lead Product Managers are expert practitioners of product management practices, principles and approaches.
- As an effective leader, you will help drive decisions that deliver successful outcomes.
- Your main responsibilities will be achieved, by applying the following practices, within engagements:
- Apply Agile and Lean practices, innovate, and advocate for best approaches.
- Provide expert consultancy to stakeholders and lead on the development of guidance on all UCP services.
- Own financial and strategic aspects of product management.
- Drive success through the full product life cycle and operational management.
- Anticipate & solve problems and build problem-solving capabilities in others.
- Lead product and strategic ownership, ensuring user needs are met.
Requirements
- Experience in helping grow product teams through community, hiring and line management.
- Excellent understanding and passionate articulation of the value of product and user-centred design.
- Experience and evidence of delivering user centred products and services from ideation through to maintenance phases.
- Experience of assisting to develop product communities of practice as a leader or leading member of a high-performing practice.
- Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects.
- Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline.
- Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users.
- Working within a design consultancy/senior product leadership role in the public sector, health or allied areas.
- Strong empathy and relationship building skills.
Benefits
- 30 days Holiday - we offer 30 days of paid annual leave
- Flexible Working Hours - we are flexible with what hours you work
- Flexible Parental Leave - we offer flexible parental leave options
- Remote Working - we offer part time remote working for all our staff
- Paid counselling - we offer paid counselling as well as financial and legal advice
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