Outside Sales Rep in NYC introducing Clover point - of - sale solutions to merchants. Fostering relationships, generating leads, and managing client portfolios in the greater Manhattan area.
About the role
- Account Director leading a team at Madano to deliver healthcare communications for commercial pharma clients. Overseeing strategic direction and execution of high-impact programmes.
Responsibilities
- Act as the primary point of contact between Madano and key clients, ensuring clear and effective communication and building strong and trusted relationships.
- Understand client needs and objectives to provide strategic guidance and tailored solutions.
- Lead client meetings, presentations and discussions to effectively shape and guide projects, share insights and provide recommendations.
- Develop a deep understanding of each client's business, products, and industry landscape.
- Proactively identify opportunities to enhance client satisfaction and address any concerns.
- Build trust and credibility with clients through consistent delivery of high-quality work.
- Develop and implement strategic communication plans and strategies that align with client objectives and industry trends and are tailored to client goals.
- Oversee the planning, execution, and delivery of commercial projects.
- Ensure projects are delivered on time, within scope, and within budget.
- Monitor project performance, identify potential risks and implement corrective actions as needed.
- Coordinate with internal teams where needed - including other Madano practices and AVENIR GLOBAL brands - to ensure alignment and understanding of project goals and to provide an integrated approach to project delivery.
- Monitor industry developments and incorporate relevant insights into strategic plans.
- Lead and mentor a team of account managers, account executives and medical writers.
- Foster a culture of collaboration, creativity, and accountability within the team.
- Provide regular feedback, guidance and support to team members to achieve their professional goals.
- Identify opportunities for account growth and new business development.
- Contribute to the agency's growth by expanding existing accounts and securing new clients.
- Lead brainstorming sessions to generate innovative ideas and solutions.
- Develop and present compelling proposals and pitches to potential clients.
- Collaborate with the business development team to expand the agency's client base.
- Build and maintain a network of industry contacts and potential clients.
- Participate in industry events and conferences to promote the agency's expertise.
- Develop and oversee the management of account budgets, ensuring financial targets are met.
- Identify resourcing needs and support with capacity planning and financial forecasting.
- Track and report on account financial performance, including revenue and profitability.
- Negotiate favourable terms and agreements with clients and vendors.
- Ensure accurate and timely invoicing and payment collection.
- Identify cost-saving opportunities without compromising quality.
- Establish and maintain quality standards for all client deliverables.
- Implement processes and checklists to ensure consistency and accuracy in project execution.
- Conduct regular reviews of project work to identify areas for improvement.
- Solicit client feedback to continuously enhance service quality.
- Address any quality issues promptly and implement corrective actions.
Requirements
- Bachelor’s degree in life sciences, communications, marketing, or a related field; advanced degree preferred.
- Minimum of 5 years of experience in in a fast-paced communications environment (in-house or agency) focused specifically on commercial programmes, with proven experience in senior account management and client relationship building.
- Strong understanding of working on large-scale commercial programmes bringing to bear experience including brand positioning, launch planning, omnichannel and promotional material development.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication, presentation, and negotiation skills.
- Ability to think strategically and creatively to solve complex problems.
- Strong organizational skills and attention to detail.
- Proficiency in project management tools and software.
Benefits
- 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)
- Enhanced employer pension contribution
- Private Medical insurance (for you and your family)
- Income Protection insurance
- Life Assurance at 4x your salary
- Financial support and advice
- Travel insurance (for you and your family)
- An annual wellness benefit of £150
- Four-week sabbatical after every 5 years’ service.
Job title
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