Senior Analyst focusing on commercial model development for Riachuelo, enhancing product and operational strategies in retail stores. Collaborating with diverse teams and ensuring effective communication of insights.
About the role
- Philanthropy & Communications Support Coordinator managing donor engagement for MAFC's mission through exceptional service. This includes varied roles in logistics, donor stewardship, and data management.
Responsibilities
- This role plays a key role in supporting MAFC's mission by delivering exceptional service to donors, missionaries, and internal teams.
- Handles inbound and outbound donor communication— including first call phone support, [email protected] inquiries, webform follow-ups—and ensures all interactions are accurately logged in Salesforce.
- Delivers meaningful donor stewardship, including welcome packages, first gift and recurring gift calls, thank-you cards, and memorial acknowledgments.
- Provides administrative and logistical support across departments, assisting with projects, campaigns, Candidate Orientation preparations, and coordinating general mailings, event materials, and project-based fulfillment needs.
- Maintains accurate donor and account records in Salesforce, including new account/contact setups, MP Change Logs, payment/account updates, and ongoing data integrity tasks.
Requirements
- A minimum of 3 years of experience in a non-profit setting, with a focus on donor services, engagement, stewardship, or related administrative support.
- Strong computer skills (Microsoft Office, online forms, portals and data bases).
- Proficiency in CRM systems (Salesforce preferred).
- Experience with project management tools (such as Asana) is an asset.
- Clear, professional communication in both written and spoken English.
- Ability to work effectively in a fast-paced environment.
- Enjoys working with structured processes and maintaining well-organized documentation.
Benefits
- MAFC is committed to fostering an inclusive and accessible work environment, in accordance with the Canadian Labour Code, the Accessible Canada Act, and the Canadian Human Rights Act.
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