Licensed Inbound Sales Consultant responding to inbound calls for Farmers insurance products. Aiming to provide exceptional customer service while generating sales from inbound and outbound calls.
About the role
- Account Executive guiding clinicians to confident use of our healthcare automation product. Building trusted relationships and ensuring premium experience for every new practice engaging with Lyrebird.
Responsibilities
- Guide new clinicians through Lyrebird, offering clear, confident demos tailored to their workflow.
- Your goal is simple: turn interested clinicians into confident, long-term users by removing friction, showcasing value early, and ensuring their first 30–60 days are exceptional.
- Expand beyond and across existing practices - cross and up-selling.
- Making sure new clinicians reach their first moments of success quickly.
- Build warm, trusted relationships with doctors and practice staff.
- Support new clinics to get set up quickly, removing friction and answering questions with clarity.
- Explain product features and workflows in a way that feels simple, practical and relevant.
- Monitor early usage signals and step in when support, education or guidance is needed.
- Collect feedback from clinicians and share insights with Product, Support and Operations.
- Ensure a premium experience for every new practice engaging with Lyrebird.
Requirements
- You care deeply about people and genuinely enjoy helping others.
- Supporting clinicians, solving problems and making someone’s day easier genuinely energises you, and you instinctively go the extra mile.
- A natural people’s person - people often reference your natural gravitas.
- Experience in customer-facing roles such as onboarding, support, client services, solutions, or customer success.
- Comfortable speaking with doctors and clinical staff - warm, respectful and concise.
- Strong communicator: clear on calls, confident in demos, patient in explanations.
- Able to manage high-volume inbound interest without losing quality, charm or calm.
- Naturally curious and able to become a product expert quickly.
- Enjoy tinkering, and solving problems, guiding people, and helping others get value from a tool.
- Positive, reliable and comfortable working in a fast-growing, evolving environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Licensed Inbound Sales Consultant role at Farmers, focusing on selling insurance products and providing customer service in a hybrid work setup.
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