Commercial Proposition Manager designing and positioning benefit - driven programmes to enhance employee engagement and satisfaction. Collaborating across teams to drive high adoption of reward solutions.
About the role
- Senior IT Problem Manager advocating for IT Problem Management in a dynamic banking environment. Leading investigations and enhancing IT operations at Luminor Group in Lithuania.
Responsibilities
- Serve as the primary advocate and driver of the IT Problem Management process, ensuring its efficiency and maturity.
- Lead technical investigations and conduct comprehensive root cause analyses (RCA) in coordination with relevant technical teams.
- Monitor the implementation of corrective actions based on RCA outcomes and ensure accountability.
- Oversee and align Problem, Incident, and Change Management processes in accordance with governance and compliance standards.
- Collaborate with the Process Owner to define and refine workflows, responsibilities, and performance metrics.
- Prepare regular reports on IT operational performance, risk, and compliance for senior management and regulatory stakeholders.
- Evaluate the effectiveness of IT operations activities and recommend enhancements.
- Foster a culture of collaboration, accountability, and continuous improvement within the IT Operations function.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field; a Master’s degree is considered an advantage.
- ITIL Foundation or intermediate-level certification is preferred.
- Significant experience in IT Service Management with a strong understanding of ITIL or equivalent frameworks.
- Proven ability to lead root cause analyses and work closely with technical stakeholders.
- Experience and understanding of IT infrastructure, cloud computing, application development, cybersecurity, and database management.
- Hands-on experience with ITSM tools such as ServiceNow, JIRA, and monitoring platforms.
- Advanced proficiency in MS Office.
- Excellent communication, analytical, and problem-solving skills.
- Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.
Benefits
- Flexibility.
- International teams.
- Culture.
- More vacation.
- Volunteer time off.
- Paid leave.
- Health benefits.
- Wellbeing.
- Professional growth.
- Special Offer for Luminor products & services.
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