Hybrid Continual Improvement Analyst

at Luminor Group

• Job title: Continual Improvement Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €4,000 - €6,000 per month
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Vilnius, Lithuania

About the role

• Join Luminor Group as a Continual Improvement Analyst, driving process improvements in banking operations. Collaborate with diverse teams in a flexible work environment and deliver impactful results.

Responsibilities

• Drive and facilitate the continual improvement framework by analyzing processes, identifying inefficiencies, and helping teams design and implement enhancements that improve quality and performance
• Use data-driven methods (KPIs, customer feedback, audits) to identify and prioritize improvements
• Maintain dashboards and report on success metrics to leadership and stakeholders
• Facilitate process reviews, root cause analysis, and improvement workshops
• Use data-driven methods (e.g., KPIs, customer feedback, audit results) to identify areas for improvement
• Promote a culture of continual improvements
• Support ITIL4, Lean and Agile improvement projects and assist in tracking benefits
• Document processes and lessons learned, ensuring knowledge sharing and version control
• Own set of procedures and lower-level documents within the CIO office

Requirements

• Demonstrated experience in process improvement, strong analytical and problem-solving skills
• Familiarity with ITIL4, COBIT, Lean, Six Sigma or Agile principles and Atlassian tools (Jira, Confluence)
• Excellent communication and stakeholder engagement skills
• Understanding of IT Governance Frameworks and Process Controls
• Experience working in agile environments and/or familiarity with business agility frameworks
• Strong project management skills, self-driven
• Attention to detail and clear documentation style
• Preferably background in banking or technology sector in a similar regulated industry (e.g., financial services)
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor