Directeur de Projet managing significant IT transformation projects in public sector with system integration. Leading coordination and performance monitoring of various stakeholders in a complex environment.
About the role
- Head of Client Management responsible for strategic leadership and client relationships at Luminare Health. Overseeing team operations and client portfolio management.
Responsibilities
- Provide strategic thought leadership and direction for the region and Luminare Health
- Analyze monthly reports and industry/client-specific results to proactively identify trends
- Act as the “face of Luminare Health” within the market and with clients
- Attend annual renewal meetings and assist with relationship development
- Provide ongoing support and direction to the Client Management team
- Support new client implementations by collaborating with other Luminare Health functions
- Serve as key point of contact for client management support to key Luminare Health Client(s)
- Analyze monthly reports and proactively address issues with clients
- Drive upsales of products and services as appropriate
- Perform other duties as needed/assigned
Requirements
- 7+ years Client Management experience
- Previous experience managing a Client Management team
- Keen understanding of Luminare Health business strategy
- Project Management: prioritizes process, establish and meet deadlines, manage diverse groups
- Communication Skills: effective in both written and verbal skills, able to persuade and share information concisely
- Interpersonal Skills: relate well to all kinds of people, use diplomacy and tact
- Cross Functional Team Building: blend people into teams, establish team purpose, create strong morale
- Self-motivated: energized by challenge, understands importance of assignments
- PC literacy/Microsoft office
- Bachelor degree in related field
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
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