Hybrid Senior Director, Head of Trade & Patient Services

at DBV Technologies

• Job title: Senior Director, Head of Trade & Patient Services
• Job type: Full Time
• Experience level: Senior
• Salary: $250,000 - $310,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Warren, United States

About the role

• Head of Trade and Patient Services at DBV Technologies overseeing U.S. operations and trade strategy for pediatric food allergy treatment.

Responsibilities

• The Head of Trade and Patient Services will be a founding commercial leader responsible for designing, building, and executing DBV's end-to-end trade strategy and patient support infrastructure in the United States.
• This individual will serve as the strategic architect of how VIASKIN® Peanut reaches patients — from pharmacy network design and distribution strategy through patient access programs, hub services, and adherence support.
• Given VIASKIN® Peanut's patch-based administration and a pediatric patient population requiring ongoing engagement, this leader will need to balance operational rigor with deep patient-centricity, anticipating the unique journey of allergic children and their caregivers navigating a first-of-its-kind therapy.
• Design and implement the U.S. trade channel strategy, including specialty pharmacy (SP) network architecture, specialty distributor (SD) relationships, and limited distribution model (LDM) framework appropriate for a biologics patch product.
• Lead contracting negotiations with specialty pharmacies, hub service providers; structure agreements to optimize patient access and commercial performance.
• Partner with Finance, Legal, and Market Access to develop and manage gross-to-net (GTN) assumptions, chargeback processes, returns policy, and inventory management practices.
• Establish trade analytics capabilities, including sell-in/sell-through reporting, inventory tracking, and demand forecasting in partnership with Supply Chain.
• Partner with Supply Chain to maintain 3PL (third-party logistics) relationships and oversee handling requirements specific to patch-based biologic products.
• Build and oversee the end-to-end patient support program for VIASKIN® Peanut, including patient affordability (co-pay assistance, free drug, PAP), benefits investigation (BI), prior authorization (PA) support, and appeals navigation.
• Select, contract, and manage a hub services vendor; establish KPIs, SLAs, and escalation protocols to ensure a best-in-class patient and HCP experience.
• Develop patient onboarding, adherence, and re-engagement programs tailored to the needs of caregivers managing pediatric food allergy; incorporate digital touchpoints and caregiver education resources.
• Partner across Market Access to ensure alignment between payer coverage policies and patient services program design, minimizing access barriers for commercially insured and government-sponsored patients.
• Collaborate with Medical Affairs and Regulatory to ensure all patient services materials and communications are compliant, current, and appropriately reviewed.
• Build, lead, and develop a high-performing Field Reimbursement Manager (FRM) team, including hiring, onboarding, coaching, and performance management.
• Define team structure, territories, and coverage models to align with commercial strategy and patient access priorities.
• Foster a culture of accountability, collaboration, and continuous improvement across field and internal teams.
• Serve as the trade and patient services lead on the U.S. launch readiness team, owning timelines, operational milestones, and readiness reviews for all trade/patient services workstreams.
• Build and lead a high-performing internal team; recruit trade operations, patient services, field reimbursement and analytics talent as the organization scales.
• Partner closely with Sales, Market Access, Medical Affairs, Regulatory, Legal, and Finance to ensure integrated commercial execution.
• Represent DBV in external forums with trade partners, patient advocacy organizations, and industry groups as appropriate.
• Establish governance and compliance frameworks for all patient support and trade operations, in close collaboration with Legal, Compliance, and Privacy.

Requirements

• Bachelor’s Degree required; Advanced Degree preferred
• A minimum of 15+ years of biotech/pharma of Market Access experience with prior leadership roles in Trade & Patient Services
• Direct line team leadership experience
• Experience with multiple aspects of trade and channel operations including but not limited to: customer relations, contract negotiations, distribution channel policy development, etc.
• Strong understanding of the US access environment, including distributors, pharmacies, reimbursement / co-pay support services, payer coverage, pricing, patient support programs, field reimbursement specialists, etc.
• Working knowledge of the pharmaceutical industry and the prescription drug distribution process in a large healthcare organization or prescription drug vendor; understands the pharmaceutical supply chain distribution process
• Experience in pediatric, allergy/immunology, or biologics/patch product categories
• Prior leadership experience at a late-stage or launch-stage biotech or specialty pharmaceutical company
• Familiarity with first-in-class or novel delivery mechanism market entry
• Direct experience building or launching specialty pharmacy networks and limited distribution modes
• Hands-on hub design, vendor management, and patient support program experience
• Strong understanding of U.S. specialty reimbursement, GTN accounting, and payer landscape
• Understanding of reimbursement methodologies utilized by commercial and government payers under pharmacy benefits
• Track record of launching a specialty or rare disease product in the U.S.
• Experience managing and developing cross-functional or direct report teams
• Background in building hub services capabilities from ground up (not only managing established programs)
• Comfort operating in an ambiguous, fast paced, pre-commercial environment
• Curiosity – demonstrated desire to learn, explore, and understand new things.
• Courage – ability to confront fear, uncertainty, and challenges with confidence and resolve.
• Collaboration -working with others to achieve a common goal.
• Credibility – builds trust, is reliable, acts with ethics and integrity.
• Ability to articulate clearly and conduct verbal presentations with large and small audiences.
• Ability to travel via automobile and/or airplane.
• Ability to view video display terminal images < 18” away from face for extended period of time – up to four (4) hours at a time.
• Ability to operate a computer keyboard and telephone.
• Ability to sit for extended periods of time – up to four (4) hours at a time.
• Ability to lift, tug, pull up to fifteen (15) pounds.