Payments Application Support Engineer at SMBC Group providing support for critical applications in FinTech. Focus on cloud - native platforms and API - driven architectures in a hybrid role based in Tralee.
LG
Onsite Application Support Engineer
Posted 18 hours ago
About the role
- Application Support Engineer handling integration solutions for cloud and on-premises applications. Collaborating with teams and ensuring minimal business disruption in a leading financial services provider.
Responsibilities
- Build and maintain integration solutions between cloud and on-premises applications (e.g., Salesforce, Workday, SAP)
- Administer and supervise Boomi Atoms, connectors, and process schedules
- Analyse Boomi process logs and error messages to identify and resolve integration issues
- Respond to incidents, prioritize based on impact, and bring up when necessary
- Collaborate with application owners, developers, and business users to understand requirements and deliver solutions
- Communicate technical issues and solutions clearly to both technical and non-technical customers
- Experience in performing change management activities, including testing and deploying new or updated integrations
- Ensure all changes align with governance and compliance protocols
- Record and share incident details, solutions, and operational procedures to support team knowledge
- Find and implement opportunities for process improvements and automation
- Proactively monitor integration processes for performance and failures
- Collaborate with multi-functional teams to perform root cause analysis and implement corrective actions
Requirements
- 5-7 years of tried hands-on experience with Boomi AtomSphere
- Deep understanding of event-driven architecture and integration patterns (ETL, real-time, batch)
- Proficiency in AWS services, especially API Gateway and hosting solutions
- Solid command of Boomi connectors such as HTTP, SOAP, REST, JDBC, SFTP, and others
- Familiarity with XML, JSON, SQL, JavaScript, and Groovy scripting
- Good understanding of API development and web services architecture
- Experience with error handling, exception management, and logging in Boomi
- Experience in monitoring Boomi integrations using dashboards, alerts, and performance tuning techniques
- Experience in handling incidents, service requests and change requests
- Good communication and interpersonal skills
Benefits
- healthcare
- retirement planning
- paid volunteering days
- wellbeing initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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