Application Engineer Senior providing technical support and developing solutions for complex HVAC applications. Involves mentoring and leading cross - functional initiatives within a global team.
About the role
- Application Support Engineer supporting world-class financial software for fintech startup. Collaborating with engineering teams to resolve customer issues in Cardiff-based office.
Responsibilities
- Be the first point of contact within the Engineering function for the Service Delivery team
- Triage of issues to determine the validity of the information provided/incident details
- Respond to second line support requests from our Service Desk
- Utilise the issue management system to track all user interactions and issue resolutions
- Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resource when necessary
- Work within a fast-paced agile development team
Requirements
- Working knowledge of Web/PC environments
- Working knowledge of issue management systems (we use Jira)
- Working knowledge of version management tools (we use Bitbucket)
- Must understand SQL (any flavour), including:
- Select, Insert, Update, Delete statements
- Understanding and executing system procedures
- Construction of ad hoc queries using SQL
- Fixing data issues by writing SQL statements
- Experience with a scripting language, (our preference is Powershell)
Benefits
- Competitive salary
- Participation in discretionary annual performance related bonus
- Comprehensive benefits package, including health care plan, pension and life insurance.
- 25 days holiday (plus bank holidays)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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