Staff Rotor/Hub Structural Analyst supporting analysis and testing of rotor systems at Archer, an aerospace company. Requires expertise in rotorcraft dynamics and structural analysis.
About the role
- Strategic Analyst enhancing the Agent Assist AI platform at LPL Financial. Collaborating with teams to improve service delivery using data analysis and automation tools.
Responsibilities
- Monitor and analyze key performance indicators (KPIs) for usage, agent interaction percentage, call resolution rate, and feedback
- Provide insights into chatbot performance and user behavior
- Support training and change management initiatives for internal stakeholders
- Identify inefficiencies or gaps in knowledge content impacting performance and adoption of Agent Assist tools
- Collaborate with developers, content team, and business knowledge owners to refine performance and content accuracy
- Support system training/improvement and intent tuning in coordination with product and tech teams
- Partner with stakeholders to prioritize enhancements based on impact and feasibility
- Conduct usability testing and gather user feedback to continuously improve user experience
- Conduct gap analyses and identify opportunities for chatbot automation or enhancement
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or related field
- 5+ years of experience in digital transformation, client experience, or project management
- 2+ years experience building and presenting decks to senior leadership
- Experience in CX / agent support / service tools is a strong plus
Benefits
- 401K matching
- health benefits
- employee stock options
- paid time off
- volunteer time off
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