Sr. Analyst in Supply Chain Strategy supporting business reengineering efforts at Comcast. Leading processes in Customer Operations, Sales, Marketing, Training, Finance, and Legal.
About the role
- Supply Chain Executive managing returns operations and inventory at multiple 3PL warehouses in Indonesia. Involved in logistics, operational improvements, and field engagements for efficient processes.
Responsibilities
- Manage the end-to-end execution of returns inbound operations across multiple 3PL distribution centers
- Coordinate the flow of returned inventory from both e-commerce and retail channels into the warehouse network
- Ensure returned inventory is received, inspected, processed, and made available in the system within defined turnaround times
- Work closely with DC teams to prioritize returns receiving and putaway based on operational priorities and inventory needs
- Ensure inbounded quantities are accurately reflected in WMS and ERP systems (e.g., SAP) upon receipt
- Investigate and resolve inbound discrepancies including shortages, overages, mis-receipts, or system mismatches
- Support inventory reconciliation activities related to returns inbounding.
- Provide regular updates to stakeholders on returns status, delays, and risks to inventory availability
- Conduct root cause analysis on recurring operational or inventory issues and work with 3PL partners and internal teams to implement corrective actions
- Identify and drive process improvements or key initiatives to enhance returns processing efficiency, inventory visibility, and operational accuracy across the warehouse network
- Support the implementation of new operational workflows, system enhancements, or automation initiatives to strengthen reverse logistics capabilities
- Act as the primary point of contact for 3PL partners on reverse logistics operations, with working knowledge of inbound and outbound warehouse processes
- Monitor and track operational KPIs and SLAs for returns inbounding, ensuring timely processing and adherence to agreed service levels
- Identify recurring execution issues and work with 3PL partners to drive corrective actions
- Conduct root cause analysis for delays or performance issues and drive corrective actions with 3PLs
- Work closely with 3PL partners to continuously improve operational efficiency, inventory accuracy, and returns processing performance
- Provide operational support for outbound fulfilment and inbound processing during peak periods or issue escalation
- Support DC teams in resolving outbound delays, inbound backlogs, or exception cases
- Assist in root-cause analysis for outbound or inbound-related issues that may impact customer experience
- Conduct regular visits to the Indonesia DC to review inbound, outbound, and returns operations validating processes and SLAs
- Build strong working relationships with warehouse teams through presence, follow-up, and accountability
- Support on-site execution during critical launch periods or operational escalations
- Support issue resolution and continuous improvement initiatives
Requirements
- 1 year experience in engineering or supply chain field preferred (fresh graduates are welcome!)
- Hands-on experience in supply chain or DC operations, especially 3PL environments
- Strong understanding of inbound operations, with exposure to outbound fulfilment and returns processes
- Experience managing execution across multiple stakeholders
- Familiarity with ERP and WMS systems in an omni-channel or e-commerce environment
- Strong proficiency in Excel / Google Sheets (mandatory); SQL is a plus
- Comfortable working remotely, with strong self-discipline and ownership
- Highly detail-oriented and takes strong ownership of timelines, tasks, and outcomes
- Proactive, resilient, and not afraid to chase issues to closure
- Clear and confident in communicating with stakeholders across markets
- Passionate about operational excellence and continuous improvement
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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