Production Manager leading machining operations and a high - performing team at Hitachi Energy. Focusing on continuous improvement and manufacturing excellence in a dynamic machine shop environment.
About the role
- CX Digital Production Manager at Logitech responsible for creating engaging content across various formats. Overseeing the Digital Content Center for Excellence and enhancing customer experiences through innovative strategies.
Responsibilities
- Manage the CX Digital Content Center of Excellence including project management and long term plans
- Work directly with the CX and NPI & Knowledge team to further progress projects related to content management
- Develop video, audio, and other content around contact drivers that impact our customers the most
- Set a clear mission and deploy strategies focused towards our mission while ensuring proper follow-through and partnerships
- Provide ad Hoc reporting and analysis on efficacy and ROI of implementations
- Investigate new technologies and become an expert in how to apply them towards our support structure
- Partner and transform training content and customer facing content
- Work directly with marketing and global partners to ensure a high quality standard that meets our guidelines
Requirements
- BS/BA degree in technical field or equivalent work experience
- Minimum 5-10 years of relevant experience
- Project Management certifications and/or experience
- Strong and verifiable knowledge of customer care processes and techniques
- Strength in multi platform creation with a focus on customer and internal facing media
Benefits
- Comprehensive and competitive benefits packages
- Flexible working environments and opportunities to care for yourself and your loved ones
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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