Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.
About the role
- Business Capability Owner responsible for technology supporting millions of customer interactions globally. Driving strategic evolution and optimization for the Customer Experience technology ecosystem.
Responsibilities
- Define the 3-5 year roadmap for our B2C Service technology
- Bridge the gap between technology and the contact center floor
- Own and prioritize the capability roadmap
- Define and track the business value of digital investments
- Act as the primary advisor to the Head of Global CX and Operations Directors
- Collaborate relentlessly with your Technology Lead
Requirements
- Proven experience as a Product Manager, Service Delivery Manager, BCO, or Digital Transformation Lead within the Customer Service / Support domain
- Strong business acumen regarding how a Support Center functions
- Proven track record of leading large-scale digital transformations within a global CX environment
- Experience working with high-volume, B2C consumer models (Retail, Consumer Electronics, FMCG)
- Deep knowledge of the Customer Service technology landscape (Zendesk, Salesforce Service Cloud, Oracle Service, ServiceNow)
- Experience implementing chatbots, AI-assisted agent tools, or knowledge management systems
- Certified Scrum Product Owner (CSPO) or similar Agile certification
- Experience with Consumer Electronics support specifically (hardware + software troubleshooting)
Benefits
- comprehensive and competitive benefits packages
- flexible working arrangements
- wellness programs
- support for good physical, financial, emotional, intellectual and social wellbeing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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