Account Manager for The Bluebird Group overseeing Walmart operations and client relationships, driving performance through insights and collaboration.
About the role
- VIP Account Manager serving the needs of high-value players in the online gaming sector. Building lasting relationships and ensuring exceptional service to foster loyalty.
Responsibilities
- Be a day-to-day key point of contact for an allocated pipeline of existing VIP users.
- Provide an immaculate level of service to VIP users encouraging loyalty.
- Be proactive with a 360-degree approach to build long term relationships with VIP players.
- Own, maintain and nurture the relationship with VIP users, while creating a profile for each individual VIP.
- Support VIP players in managing their needs and specific requirements.
- Own and escalate any VIP complaints internally to the relevant teams involved.
- Proactively make regular outbound and relationship building calls to VIPs, gathering insight and relevant feedback.
- Analyse the performance of allocated VIP clients against all targets set.
- Maintain the highest level of confidentiality towards each individual VIP Client.
- Report any insights about individual VIP Clients that may be key to the business.
- Work closely with VIP Manager and support with any additional requests when required.
Requirements
- High Level of English - written communication and grammar, listening and verbal skills.
- 3+ years’ experience dealing with VIP clients in the Online Gaming sector.
- Excellent interpersonal skills, be adaptable and self-confident.
- Proven ability to build strong relationships quickly.
- Previous C-Level Account Management experience and proven planning and analysis at an individual customer level.
- Proven ability to effectively use good decision making to enable sped up resolution.
- Flexibility to accommodate the needs of our VIPs
Benefits
- Private health insurance.
- Company wide social and team building activities.
- Hybrid & Remote work arrangements.
- Flexible working hours.
- Training and Development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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